Service Delivery Professional

6 days ago


Singapore This is an IT support group Full time
Job Overview

This is an exciting opportunity to join our IT support group as a Service Delivery Professional. In this role, you will be responsible for delivering exceptional customer service and resolving customer-related issues efficiently.


Key Responsibilities:
  1. Provide customer service via emails and phone calls, ensuring alignment with the company's strategic objectives.
  2. Work closely with other departments to ensure seamless responses to customers and thorough follow-through.
  3. Develop and maintain positive relationships with new and existing customers.
  4. Contribute ideas to enhance customer satisfaction and improve efficiency and productivity.

Essential Skills and Qualifications:
  • Good communication, coordination, and people skills.
  • Strong analytical and problem-solving skills.
  • Able to multi-task and handle challenging situations calmly.
  • Minimum of 3 years' work experience in customer service and/or frontline roles.


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