Service Delivery Professional
6 days ago
This is an exciting opportunity to join our IT support group as a Service Delivery Professional. In this role, you will be responsible for delivering exceptional customer service and resolving customer-related issues efficiently.
Key Responsibilities:
- Provide customer service via emails and phone calls, ensuring alignment with the company's strategic objectives.
- Work closely with other departments to ensure seamless responses to customers and thorough follow-through.
- Develop and maintain positive relationships with new and existing customers.
- Contribute ideas to enhance customer satisfaction and improve efficiency and productivity.
Essential Skills and Qualifications:
- Good communication, coordination, and people skills.
- Strong analytical and problem-solving skills.
- Able to multi-task and handle challenging situations calmly.
- Minimum of 3 years' work experience in customer service and/or frontline roles.
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Customer Service Professional
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