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IT Service Delivery Professional

2 weeks ago

Singapore This Is An IT Support Group Full time
What We're Looking For:
An Incident and Problem Manager to join the Service Management team. The ideal candidate will have a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents. You should be proficient in quickly learning new technologies and proprietary systems. A successful candidate will manage incidents end-to-end by leading, driving, facilitating, and chairing all incidents, including investigation activities, meetings, and conference calls.

Responsibilities:
• Managing incidents and problems using industry-standard Incident and Problem Management practices
• Identifying trends and solving complex problems with proficiency in new technologies and systems
• Leading, driving, facilitating, and chairing all incidents, including investigation activities, meetings, and conference calls

Requirements:
• 4+ years' experience as an Incident Manager
• Familiarity with industry-standard Incident and Problem Management practices
• Understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leveraging data-driven analytics tools
• Understanding of operating within an ITIL framework
• Previous experience in the Financial Services or Technology industry
• Scripting or basic development language skills to automate common tasks
• Strong interpersonal and communication skills, adept at communicating with all levels of the organization
• Excellent organizational skills and attention to detail
• Self-motivated, effective at prioritization, and takes full ownership of responsibilities
• Adaptive individual, able to multi-task and adjust in a fast-paced environment
• Experience with Incident Management tools like Service Now, Remedy etc.