Principal Engineer service delivery

6 days ago


Singapore DELL GLOBAL B.V. (Singapore Branch) Full time
Roles & Responsibilities

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Principal Service Delivery Engineer on our Professional Services team in Singapore to do the best work of your career and make a profound social impact.

What you'll achieve

As a Principal Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.

You will:

  • Be the Subject Matter Expert and Go To person in one or more Dell technologies.
  • Work closely with the Solutions Architects in validating and reviewing the solution design.
  • Assist in providing effort estimation during the presales stage of the solution proposal.
  • Be able to act as mentor to the junior members of the team.
  • Occasionally act as Solutions Architect in small to mid-sized projects
  • Participate in escalation management, working closely with Support and Engineering to drive the problem resolution.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

  • Should have strong organizing and planning skills to oversee and efficiently implement program deliverables
  • Strong analytical, problem solving, negotiation and organizational skills.
  • 8 to 12 years of relevant experience especially in High End Storage, SAN, NAS, Networking and Virtualization.

Desirable Requirements

  • Bachelor's degree
  • Strong proven ability to lead sub-teams
Tell employers what skills you have

Negotiation
Architect
Physics
Escalation Management
Presales
SAN
Architects
Electrical
Structural Engineering
Networking
Analytical Problem Solving
Professional Services
Virtualization
CAD
Electronics
Service Delivery

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