Senior Principal Engineer, Service Delivery
1 week ago
**What you’ll achieve**
As a Senior Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
**You will**:
- Manages program service delivery budget, service level, location and the coordination of resources
- Develop and maintain direct customer and broader service delivery relationships
- Implement delivery management process improvements
- Target opportunities for growth within the customer environment
- Mentor and train delivery management team members
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
**Essential Requirements**
- 12 to 15 years of relevant experience
- Strong organizational and planning skills to oversee and implement program deliverables
- Advanced analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills
- Proven ability to lead large programs and achieve desired customer satisfaction
**Desirable Requirements**
- Bachelor’s degree
- Proven ability to lead sub-teams
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