Service Delivery Executive
6 days ago
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We're searching for a Service Delivery Executive to be part of our diverse team of talent here at NCS
As a Service Delivery Executive, you are responsible to act as a focal point for all support related queries and issues. You will also contribute to and support on project work as and when required.
What will you do ?
- Work with customers to ensure they are leveraging services effectively and finding value in our services
- Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided
- Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
- Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
- Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
- Ensure contractual meetings are done in time and open actions are follow-up and closed in time
- Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
- Lead and mentor a team of 20-30 Desktop Engineers
- Responsible for resource forecasting and planning to ensure service delivery is not impacted
- Review and raise resource requirement to senior managers
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Collaborate with internal stakeholders to establish relationship across all departments
The ideal candidate should possess:
- 3 years as a Service Delivery Executive /Manager/Customer Success Manager
- Good customer management experience
- Excellent written, oral and presentation skills
- Certification in IT Service Management and/or ITIL (v3 or above
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Tell employers what skills you haveIT Service Management
Customer Management
Presentation Skills
ITIL
Customer Service
AGILE frameworks
Stakeholder Management
People Manager
Service Delivery
Ability to Prioritize
-
IT Service Delivery Executive
3 days ago
Singapore PERSOLKELLY Full timeAs the IT Service Delivery Executive, you will be responsible for ensuring the smooth operation of our IT services. You will oversee the Command Center team, ensuring that all tasks are completed efficiently and effectively. This role requires strong leadership skills, with the ability to guide a team and make decisions in a fast-paced environment....
-
Service Delivery Executive
3 days ago
Singapore ST Engineering Full timeWe are seeking an experienced Service Delivery Executive to join our team at ST Engineering. This is an exciting opportunity to lead and manage a team of IT professionals to deliver exceptional service to our customers.About the Role:Develop and implement strategies to improve service delivery and reduce costs.Leverage your expertise in sub-contractor...
-
IT Service Delivery Executive
3 days ago
Singapore Singtel Group Full timeWe believe in valuing our clients, growing our people, and creating our future. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.The Service Delivery Executive role involves working with customers to ensure they are leveraging our services...
-
Service Delivery Executive
5 hours ago
Singapore Hasaket Full timeWe are seeking a results-driven Service Delivery Executive to join our team at Hasa Ket Logistics. The successful candidate will be responsible for delivering exceptional service to our clients, responding to customer inquiries, and resolving issues efficiently.The ideal candidate will possess strong communication skills, a positive attitude, and the ability...
-
Service Delivery Executive
1 week ago
Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....
-
Operation Executive
3 days ago
Singapore Freight Service Company Full timeCompany name: Freight Service Company Job Title: Operation Executive /Customer Service Executive (ID6016)Hours per week: Mon to Fri 9am-6pm, Sat 9am-1pm. Location: Changi, Southeast, Singapore Job category: Customer Service Job Description To assist with permit declaration Execution of BLs and AWBs Requirements Minimum GCE ‘O’ Level Must be...
-
IT Service Delivery Manager
2 days ago
Singapore Triton AI Pte Ltd Full timeWe are seeking a seasoned IT professional to fill the position of IT Service Delivery Manager at Triton AI Pte Ltd. In this role, you will be responsible for overseeing the delivery of high-quality IT services and support to our customers. The ideal candidate will have a minimum of 7 years of experience in technical IT support, preferably in an MNC or large...
-
Service Delivery Lead
4 hours ago
Singapore Public Service Division Full timeWe are looking for a highly motivated individual to join our team as a Contact Centre Manager. As a key member of our team, you will be responsible for managing process improvement projects and working closely with stakeholders to ensure that requirements are met.Your strong background in system enhancement planning and project management will be essential...
-
Service Delivery Director
5 hours ago
Singapore Singtel Group Full time**About NCS**NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.Our diverse...
-
service delivery executive
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Responsibilities:1.Assist in the planning and coordination of project activities, including scheduling meetings, preparing agendas, PowerPoint presentation and documenting minutes.2.Coordinate with internal and external stakeholders, to ensure timely delivery of project deliverables and resolve any issues or conflicts that may...
-
service delivery executive
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Responsibilities:1.Assist in the planning and coordination of project activities, including scheduling meetings, preparing agendas, PowerPoint presentation and documenting minutes.2.Coordinate with internal and external stakeholders, to ensure timely delivery of project deliverables and resolve any issues or conflicts that may...
-
service delivery executive
1 week ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Responsibilities:1.Assist in the planning and coordination of project activities, including scheduling meetings, preparing agendas, PowerPoint presentation and documenting minutes.2.Coordinate with internal and external stakeholders, to ensure timely delivery of project deliverables and resolve any issues or conflicts that may...
-
Service Delivery Lead
3 days ago
Singapore Persolkelly Full timeResponsibilities: Will be the single point of contact with the customer. Responsible for managing and coordinating with all parties the performance and delivery of the services stated in the contract. Responsible for coordination of the respective progress/ad-hoc meetings with all parties involved, including preparation of meeting agendas, consolidating...
-
Engineering Maintenance Lead
3 days ago
Singapore Project Delivery Partners Full timeIn this critical role as Engineering Maintenance Lead at Project Delivery Partners, you will oversee the maintenance and operation of our utility systems.Key Accountabilities:Lead and coordinate Utility system maintenance and operation tasks.Plan and execute routine maintenance schedules to ensure optimal system performance.Evaluate and improve energy...
-
IT Service Delivery Manager
6 days ago
Singapore ALWAYSHIRED PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an IT service professional with customer and serviceorientation and proven working experience. Service Delivery Manager's duty isto facilitate the planning, timely execution, and delivery of all relevant projects,on budget and within scope, in accordance with business priorities. In thisposition, you will be the...
-
Service Delivery Director
3 weeks ago
Singapore U3 INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...
-
Service Delivery Director
3 weeks ago
Singapore U3 INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...
-
Service Delivery Director
6 days ago
Singapore U3 INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe Service Delivery Director will lead and manage the delivery of application development services, with a focus on AI-driven solutions, data platforms, and full-stack development. This role is responsible for ensuring the successful design, development, deployment, and maintenance of applications that align with business goals. The...
-
Van Delivery Man
1 week ago
Singapore OVERSEAS COURIER SERVICE (SINGAPORE) PTE. LIMITED Full timeRoles & Responsibilitiesperform timely pickup and deliveries (including POD) of shipments for company-assigned areasneed to be familiar with Singapore roadsability to walk and lift items (up to 35kg) for extended periods.able to read and speak in basic English to liaise with customersable to drive home company vehicleemployee must report all accidents with...
-
Van Delivery Man
1 week ago
Singapore OVERSEAS COURIER SERVICE (SINGAPORE) PTE. LIMITED Full timeRoles & Responsibilitiesperform timely pickup and deliveries (including POD) of shipments for company-assigned areasneed to be familiar with Singapore roadsability to walk and lift items (up to 35kg) for extended periods.able to read and speak in basic English to liaise with customersable to drive home company vehicleemployee must report all accidents with...