Customer Service Professional
4 days ago
The Customer Care Representative is responsible for delivering exceptional customer service by addressing inquiries, resolving complaints, and providing information about products or services. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure customer satisfaction and loyalty.
Key Responsibilities:- Respond to customer inquiries via phone, email, live chat, or social media promptly and professionally.
- Address and resolve customer complaints with empathy and efficiency.
- Provide detailed information about products, services, policies, and procedures.
- Investigate and resolve customer issues or escalate them to the appropriate department when necessary.
- Follow up on unresolved issues to ensure customer satisfaction.
- Assist customers with placing orders, processing returns, and tracking shipments.
- Update customer accounts with accurate and up-to-date information.
- Maintain a thorough understanding of the company's products, services, and promotions.
- Stay informed about changes in policies or procedures that affect customers.
- Build strong relationships with customers by understanding their needs and preferences.
- Identify opportunities to enhance customer experiences and provide proactive solutions.
- Log customer interactions, feedback, and issues accurately in the company's CRM system.
- Generate reports on common issues and provide insights to improve processes.
- High school diploma or equivalent (Bachelor's degree preferred).
- 1-3 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to handle high-pressure situations and multitask effectively.
- Empathy, patience, and a positive attitude.
- Strong attention to detail and organizational skills.
- Commitment to providing exceptional customer experiences.
-
Customer Service Professional
6 days ago
Singapore This is an IT support group Full timeClient Services Executive Job Description:We are looking for a highly skilled and detail-oriented individual to join our team as a Client Services Executive. In this role, you will be responsible for ensuring the seamless delivery of our services while driving client satisfaction and retention.\Responsibilities:Monitor cases and orders to ensure timely...
-
Customer Service Officer
3 weeks ago
Singapore SAFRA National Service Association Full timeRoles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...
-
Customer Service Professional
7 days ago
Singapore This is an IT support group Full timeAbout the Role:This is an exciting opportunity to join our IT support group as a Retail Specialist. The ideal candidate will have a strong passion for delivering exceptional customer service and achieving sales targets.Key Responsibilities:Deliver day-to-day retail operations and sales achievementEngage with customers to promote products and servicesMaintain...
-
Customer Service Professional
4 days ago
Singapore Knight Frank Full timeAt Knight Frank, we pride ourselves on delivering exceptional property and facilities management services. Our team of experts is driven by a commitment to innovation, teamwork, and client satisfaction.About the RoleWe are seeking an experienced Strata Management Customer Service Executive to join our team. As a key member of our operations team, you will...
-
customer service officer
2 weeks ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...
-
Customer Service Officer
5 days ago
Singapore Link Property Management (Redwood) Private Limited Full timeJob SummaryAs a Customer Service Officer at Link Property Management (Redwood) Private Limited, you will play a vital role in providing exceptional service to our valued shoppers. The ideal candidate will be customer-centric, possess excellent communication skills, and have a pleasant disposition.About the RoleThe successful applicant will manage the...
-
Singapore professional investment advisory services Full timeAre you looking for a career that offers growth opportunities, challenges your skills, and allows you to make a positive impact? Look no further than the PIAS Management Associate Programme! This 9-month programme is designed to equip ambitious graduates with the skills, knowledge, and hands-on experience needed to succeed in financial advisory...
-
Customer Service and Sales Professional
5 days ago
Singapore VA DISTINCT PARTNERS PTE LTD Full timeOverview: At VA DISTINCT PARTNERS PTE LTD, we are committed to delivering exceptional customer experiences. As a Customer Service Associate, you will be instrumental in achieving this goal by providing top-notch support to customers throughout their insurance journey.Key Responsibilities:Customer Interaction: Engage with customers to address their concerns,...
-
Professional Services Coordinator
3 days ago
Singapore F5 NETWORKS SINGAPORE PTE LTD Full timeRoles & ResponsibilitiesAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on...
-
Customer Experience Lead
5 days ago
Singapore Public Service Division Full time**Join Our Team:**The National Library Board (NLB) is seeking a highly motivated and experienced professional to join our team as a Service Delivery Manager. In this role, you will play a key part in shaping the future of our libraries and enhancing the services we offer to our community.**Responsibilities:**Develop and implement service delivery initiatives...
-
Customer Service
3 weeks ago
Singapore MARS CONSULTING PTE. LTD. Full timeRoles & Responsibilitieslocation: Airport Cargo RoadJob Type: Full-time Job Summary: We are looking for a motivated and customer-focused individual to join our team as a Customer Service cum Clearance Agent. This hybrid role requires a dynamic professional who is adept at providing exceptional customer service while managing clearance and logistics duties....
-
Customer Services
2 weeks ago
Singapore COMIT PLASTIC PTE LTD Full timeRoles & ResponsibilitiesHandle customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints efficiently and professionally. Process orders, returns, refunds, and exchanges. Maintain customer records and update account information. Follow up with...
-
Retail Associate Skin Care
24 hours ago
Singapore NIKS PROFESSIONAL LTD. Full timeRoles & ResponsibilitiesJob description:• Professional recommendations on products to walk-in customers and/or via telephone;• Scheduling appointment for facial customers;• System entries of customer's personal details and information;• Inventory handling, including receiving, safekeeping, monitoring and ordering;• Performing duties by abiding by...
-
Customer Service
2 weeks ago
Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesAbout Us:We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service...
-
Customer Service
3 weeks ago
Singapore ZHAPLIN WORK PTE. LTD. Full timeRoles & Responsibilities-Showroom upkeeping and maintenance -Attending to customers & their quote /queries-Coordinating with production & sales department on job delivery-Upkeep service standards and ensure total customer satisfaction -Professionally & Effectively resolve any dispute or complaints -Sourcing of special items under client request-Liaise &...
-
Customer Service Manager
3 weeks ago
Singapore 3XG PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers' demands and queries with excellence. To gather and retain customer information Communicate and coordinate with...
-
Customer Service Manager
3 weeks ago
Singapore CLAYFUL PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:To maintain a professional, positive and empathetic attitude at all timesProvide professional and excellent customer support, encouraging customers to come backTo satisfactorily respond to customers' demands and queries with excellence.To gather and retain customer informationCommunicate and coordinate with the team...
-
Customer Service Manager
3 weeks ago
Singapore NVISUALLY ACADEMY PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers’ demands and queries with excellence. To gather and retain customer information Communicate and coordinate...
-
Customer Service Manager
3 weeks ago
Singapore INITIA PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers’ demands and queries with excellence. To gather and retain customer information Communicate and coordinate...
-
Customer Service Manager
3 weeks ago
Singapore INITIA PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support, encouraging customers to come back To satisfactorily respond to customers' demands and queries with excellence. To gather and retain customer information Communicate and coordinate with...