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Customer Service Manager

4 weeks ago

Singapore CLAYFUL PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers' demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor's Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Tell employers what skills you have

Customer Retention
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Customer Loyalty
Customer Information
Administration
Time Management skills
Communication Skills
Customer Satisfaction
Statistics
Customer Service
Customer Communication
Customer Services
Customer Service Experience