Customer Service and Sales Professional

1 week ago


Singapore VA DISTINCT PARTNERS PTE LTD Full time

Overview: At VA DISTINCT PARTNERS PTE LTD, we are committed to delivering exceptional customer experiences. As a Customer Service Associate, you will be instrumental in achieving this goal by providing top-notch support to customers throughout their insurance journey.

Key Responsibilities:
  • Customer Interaction: Engage with customers to address their concerns, resolve issues, and provide solutions that meet their needs.
  • Policy Renewal Strategy: Develop and execute effective strategies to motivate customers to renew their insurance policies, focusing on meeting retention targets and exceeding customer satisfaction levels.
  • Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives, ensure seamless communication, and drive results-oriented outcomes.
  • Performance Monitoring: Analyze performance data to identify areas for improvement, implement changes to enhance efficiency and effectiveness, and drive continuous growth and development.
  • Process Enhancement: Contribute to process improvements, ensuring smooth operations, maintaining high standards of quality, and adhering to regulatory requirements.
  • Supportive Role: Provide assistance to the team as needed, demonstrating adaptability, and a commitment to excellence.


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