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Service Delivery Expert

1 week ago

Singapore Singtel Group Full time

About This Role

We are seeking a highly skilled and experienced Service Delivery Expert to join our Enterprise Team.

The successful candidate will play a crucial role in ensuring our enterprise clients receive outstanding service and support.

You will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships with customers.

Key Responsibilities:

  • Manage client inquiries, resolve issues, and maintain strong relationships with customers.
  • Coordinate and process new mobile applications, SIM activation, line transfer, and value-added services.
  • Assist with billing queries, resolve billing issues, and perform billing adjustments as needed.
  • Answer general customer service questions, explain mobile product features, and transfer requests to other departments when necessary.
  • Document all actions in the internal system ICON.

Requirements:

  • Diploma in any discipline
  • Minimum 2 years of experience in a customer service environment
  • Fluent English language skills
  • Good customer service and effective communication skills
  • Ability to handle difficult calls and emails professionally
  • Display initiative and willingness to learn
  • Ability to manage multiple service requests within strict time limits
  • Familiarity with MS Office