Customer Engagement Representative

1 month ago


Singapur, Singapore Dynatrace Full time

Sales Development Representative at Dynatrace

We are on the lookout for enthusiastic, team-oriented, and client-centric Sales Development Representatives (SDRs) to become a part of our dynamic team at Dynatrace. As an essential element of our market entry strategy, SDRs collaborate closely with marketing and Account Executives to pinpoint and qualify opportunities within strategic accounts.

We seek proactive individuals who are technologically adept, eager to learn, and dedicated to surpassing expectations. This position supports a hybrid work environment.

  • Drive revenue growth by arranging meetings with key influencers and decision-makers
  • Conduct thorough research on accounts utilizing various provided tools
  • Analyze accounts by comprehending their challenges, opportunities, and market positioning
  • Engage with designated accounts to cultivate new business prospects
  • Inform customers about Dynatrace solutions and assess potential opportunities
  • Enhance awareness of Dynatrace offerings across various channels
  • Follow up on leads and provide insights on marketing initiatives
  • Document activities in CRM and keep the team updated on progress
  • Surpass established targets for qualified opportunities each quarter

Qualifications:

  • 1-2 years of experience in customer-facing roles
  • University degree, College Diploma, or equivalent
  • Familiarity with CRM software
  • Dedication to outstanding customer service
  • Excellent communication and persuasion abilities
  • Capability to work autonomously and within a team
  • Strong time management and prioritization skills
  • Self-driven and adaptable to change
  • Results-oriented with problem-solving capabilities
  • Collaborative and open to coaching

Additional Information:

  • Leader in technology solutions
  • Commitment to R&D for customer value enhancement
  • Culture of excellence with competitive compensation packages
  • Partnerships with major Cloud providers for advanced monitoring solutions
  • Attractive compensation, benefits, and pension scheme


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