Customer Support Representative

9 hours ago


Singapur, Singapore Strikingly Full time

Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

We're a fast-paced company based in Shanghai, China, with deep Silicon Valley roots. We're backed by top investors and have a strong team of talented individuals.

The Role

We're looking for a skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing professional and friendly service to our customers through email and live-chat channels.

Responsibilities

  • Provide exceptional customer service and support to our customers.
  • Help customers and be able to stay calm under pressure.
  • Translate client's product into Chinese.
  • Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

Ideal Profile

This project requires:

  • Customer support experience in a fast-paced environment.
  • Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region.
  • Should love making customers happy.
  • Should have the ability to assess each customer's issues.
  • Knows how to deal with difficult customers/clients.
  • Has good analytical and problem-solving skills.
  • Has good accurate records keeping.
  • Must be a good team player.
  • Can work with minimal supervision.
  • Ability to prioritize and multitask.
  • Knowledge of Domains, SEO, and Analytics is a plus.
  • Must be able to work remotely and full-time (at least 40 hours per week).

What's on Offer?

  • Flexible working options.
  • Opportunity to make a positive impact.
  • Work alongside & learn from best in class talent.


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