Customer Support Representative
9 hours ago
Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
We're a fast-paced company based in Shanghai, China, with deep Silicon Valley roots. We're backed by top investors and have a strong team of talented individuals.
The Role
We're looking for a skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing professional and friendly service to our customers through email and live-chat channels.
Responsibilities
- Provide exceptional customer service and support to our customers.
- Help customers and be able to stay calm under pressure.
- Translate client's product into Chinese.
- Be given the tools to do so easily, and you translate regularly, and moderate others' translations.
Ideal Profile
This project requires:
- Customer support experience in a fast-paced environment.
- Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region.
- Should love making customers happy.
- Should have the ability to assess each customer's issues.
- Knows how to deal with difficult customers/clients.
- Has good analytical and problem-solving skills.
- Has good accurate records keeping.
- Must be a good team player.
- Can work with minimal supervision.
- Ability to prioritize and multitask.
- Knowledge of Domains, SEO, and Analytics is a plus.
- Must be able to work remotely and full-time (at least 40 hours per week).
What's on Offer?
- Flexible working options.
- Opportunity to make a positive impact.
- Work alongside & learn from best in class talent.
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