Aviation Customer Support Representative

2 months ago


Singapur, Singapore The International Air Transport Association Full time

Job Overview for Aviation Customer Support Representative

As an Aviation Customer Support Representative at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the safety, intelligence, sustainability, and inclusivity of the aviation sector. We prioritize diversity, inclusion, and the well-being of our employees, offering flexible working options and a range of benefits. Join us in our endeavor to improve the future of air travel.

Team Dynamics:

You will report directly to the Customer Service Manager and collaborate with a multicultural and diverse group of enthusiastic colleagues focused on delivering exceptional service.

Key Responsibilities:

  • Assist clients through various communication channels
  • Respond to inquiries regarding products and services, providing relevant information
  • Follow up on transactions and manage customer inquiries
  • Maintain and update customer records in the CRM system
  • Support the Business Continuity Plan
  • Identify opportunities for improvement and monitor performance metrics
  • Lead process support initiatives and manage customer recovery efforts

Qualifications:

  • Bachelor's degree in business administration or a related discipline
  • 1-3 years of experience in customer-facing roles
  • Outstanding interpersonal skills and proficient knowledge of CRM systems
  • Ability to effectively communicate with stakeholders from diverse backgrounds
  • Results-oriented, proactive, and customer-centric approach
  • Demonstrated leadership capabilities and ability to thrive in a fast-paced environment
  • Fluency in Bengali and Hindi is essential for assisting clients in India and Bangladesh

Become Part of Our Team:

Discover more about The International Air Transport Association and our team. We look forward to your interest.



  • Singapur, Singapore TNC Aviation Full time

    About TNC AviationTNC Aviation is a renowned pilot training institute in Delhi, established in 2009. We have earned a reputation for providing high-quality and safe training to our professionals, adhering to global standards.Our achievements speak for themselves:We have successfully trained over 700 pilots across the country.Our graduates are placed among...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation is a leading pilot training institute with a strong reputation for quality and safety. Our programs are designed to provide professionals with the skills and knowledge needed to succeed in the aviation industry.We have a proven track record of success, having trained 700+ pilots who are now flying with top airlines in India. If you're looking to...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation is a leading pilot training institute in Delhi, recognized for its high-quality training programs that adhere to global standards.We take pride in our achievements, having successfully trained 700+ pilots who are now flying with top airlines in India.If you're passionate about a career in aviation and want to soar to new heights, TNC Aviation is...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation, a distinguished training organization in the aviation sector, is seeking a Customer Support Specialist to enhance their team.Key Responsibilities:Handle incoming communications via calls and emails with professionalismAddress customer queries and ensure a high level of satisfactionWork collaboratively with internal departments for order...


  • Singapur, Singapore The International Air Transport Association Full time

    Role Overview: Aviation Customer Support RepresentativeAs an Aviation Customer Support Representative at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the aviation sector's safety, intelligence, sustainability, and inclusivity. We prioritize diversity, inclusion, and the...


  • Singapur, Singapore The International Air Transport Association Full time

    Job Overview for Aviation Customer Support RepresentativeAs an Aviation Customer Support Representative at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the safety, intelligence, sustainability, and inclusivity of the aviation sector. We prioritize diversity, inclusion, and the...


  • Singapur, Singapore The International Air Transport Association Full time

    Role Overview: Aviation Customer Support RepresentativeAs an Aviation Customer Support Representative at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the aviation sector's safety, intelligence, sustainability, and inclusivity. We prioritize diversity, inclusion, and employee...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation, a leading institution in pilot training, is seeking a dedicated Passenger Service Agent to enhance their customer support team.Key Responsibilities:Handle incoming communications via phone and email with professionalismAddress customer queries and ensure a high level of satisfactionWork closely with internal departments for effective order...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation, a leading name in the pilot training sector, is seeking a dedicated Passenger Service Agent to enhance their customer support team.Key Responsibilities:Handle incoming communications through calls and emails with professionalismAddress customer queries and ensure a high level of satisfactionWork collaboratively with internal departments for...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation, a distinguished training institution in the aviation sector, is seeking a dedicated Passenger Service Agent to enhance their customer service team.Key Responsibilities:Handle incoming communications via calls and emails with professionalismAddress customer queries and ensure a high level of satisfactionCoordinate with internal departments for...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation, a distinguished institution in the field of pilot training, is seeking a dedicated Customer Service Agent to enhance their team.Key Responsibilities:Professionally handle incoming communications via calls and emailsAddress customer inquiries and ensure a high level of satisfactionWork collaboratively with internal departments for effective...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation is a leading provider of pilot training services, renowned for its commitment to quality and safety. Our programs are designed to equip professionals with the skills and knowledge necessary to succeed in the aviation industry.We take pride in our achievements, having successfully trained over 700 pilots who are now employed by top airlines in...


  • Singapur, Singapore TNC Aviation Full time

    TNC Aviation is a leading provider of pilot training services, recognized for its excellence in the industry since 2009. Our programs are designed to deliver high-quality and safe training to professionals, incorporating global standards.We take pride in our achievements, having successfully trained over 700 pilots who are now employed by top airlines in...

  • Aviation Technician

    2 months ago


    Singapur, Singapore Textron Aviation Full time

    Job Summary:Company: Textron AviationJob Overview: As a B2 Technician with Textron Aviation, you will play a critical role in ensuring the highest standards of safety and quality in aircraft maintenance. Your expertise will be essential in performing diagnostic and avionics tasks on various aircraft models, checking, correcting, or replacing complex aircraft...


  • Singapur, Singapore Snaphunt Full time

    Exciting Career OpportunityMake a significant contribution to customer satisfactionJoin a distinguished organization in the Aviation, Defense & Aerospace sectorBecome a vital member of a leading teamPosition OverviewProfessionally manage incoming communicationsAddress customer queries and ensure a high level of satisfactionWork collaboratively with internal...


  • Singapur, Singapore The International Air Transport Association Full time

    Role Overview:As an Aviation Customer Support Expert at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the aviation sector's safety, intelligence, sustainability, and inclusivity. We prioritize diversity, inclusion, and the well-being of our employees, offering flexible working...

  • Lead Sales Manager

    2 months ago


    Singapur, Singapore Jet Aviation Full time

    Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Lead Sales Director

    2 months ago


    Singapur, Singapore Jet Aviation Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Sales Manager to join our team at Jet Aviation. As a key member of our sales function, you will be responsible for driving revenue growth and increasing market share through the development and execution of sales strategies.Key ResponsibilitiesBuild and Maintain Relationships: Establish and...

  • Project Manager

    2 weeks ago


    Singapur, Singapore Egis Full time

    Job Title: Project Manager - AviationJob Description:We are seeking a highly skilled Project Manager to lead our Aviation projects in Asia. The successful candidate will have a strong background in project management, aviation engineering, and architecture, with a proven track record of delivering complex projects on time and within budget.Key...


  • Singapur, Singapore Egis Full time

    Job Title: Project Manager AviationJob Description:Egis is an international player active in the consulting, construction engineering, and mobility service sectors. We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable, and resilient territorial...