Aviation Customer Support Representative
2 months ago
Job Overview for Aviation Customer Support Representative
As an Aviation Customer Support Representative at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the safety, intelligence, sustainability, and inclusivity of the aviation sector. We prioritize diversity, inclusion, and the well-being of our employees, offering flexible working arrangements and a range of benefits. Join us in our vision to improve the future of air travel.
Team Dynamics:
You will report directly to the Customer Service Manager and collaborate with a diverse and multicultural team of motivated colleagues focused on delivering exceptional service.
Key Responsibilities:
- Assist clients through various communication channels
- Respond to inquiries regarding products and services, providing relevant information
- Follow up on financial transactions and address inquiries
- Maintain and update customer records within the CRM system
- Support the Business Continuity Plan
- Identify opportunities for improvement and monitor performance metrics
- Lead process support initiatives and manage customer recovery efforts
Qualifications:
- Bachelor's degree in business administration or a related discipline
- 1-3 years of experience in customer-facing roles
- Strong interpersonal skills and comprehensive CRM knowledge
- Effective communication abilities with stakeholders from diverse backgrounds
- Results-oriented, proactive, and customer-centric mindset
- Demonstrated leadership capabilities and adaptability in a fast-paced environment
- Fluency in Bengali and Hindi is essential for assisting clients in India and Bangladesh
Become Part of Our Team:
Discover more about The International Air Transport Association and our team. We are eager to connect with you.
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