Aviation Customer Support Representative

2 months ago


Singapur, Singapore The International Air Transport Association Full time

Job Overview for Aviation Customer Support Representative

As an Aviation Customer Support Representative at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the safety, intelligence, sustainability, and inclusivity of the aviation sector. We prioritize diversity, inclusion, and the well-being of our employees, offering flexible working arrangements and a range of benefits. Join us in our vision to improve the future of air travel.

Team Dynamics:

You will report directly to the Customer Service Manager and collaborate with a diverse and multicultural team of motivated colleagues focused on delivering exceptional service.

Key Responsibilities:

  • Assist clients through various communication channels
  • Respond to inquiries regarding products and services, providing relevant information
  • Follow up on financial transactions and address inquiries
  • Maintain and update customer records within the CRM system
  • Support the Business Continuity Plan
  • Identify opportunities for improvement and monitor performance metrics
  • Lead process support initiatives and manage customer recovery efforts

Qualifications:

  • Bachelor's degree in business administration or a related discipline
  • 1-3 years of experience in customer-facing roles
  • Strong interpersonal skills and comprehensive CRM knowledge
  • Effective communication abilities with stakeholders from diverse backgrounds
  • Results-oriented, proactive, and customer-centric mindset
  • Demonstrated leadership capabilities and adaptability in a fast-paced environment
  • Fluency in Bengali and Hindi is essential for assisting clients in India and Bangladesh

Become Part of Our Team:

Discover more about The International Air Transport Association and our team. We are eager to connect with you.



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