Aviation Customer Support Expert

2 months ago


Singapur, Singapore The International Air Transport Association Full time

Role Overview:

As an Aviation Customer Support Expert at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the aviation sector's safety, intelligence, sustainability, and inclusivity. We prioritize diversity, inclusion, and the well-being of our employees, offering flexible working options and a range of benefits. Join us in our vision to improve the future of air travel.

Team Dynamics:

You will report directly to the Customer Service Manager and collaborate with a multicultural and diverse group of enthusiastic colleagues focused on delivering exceptional service.

Key Responsibilities:

  • Assist clients through various communication channels
  • Respond to inquiries regarding products and services, providing necessary information
  • Follow up on payments and manage customer inquiries
  • Maintain and update customer records in the CRM system
  • Support the Business Continuity Plan
  • Identify opportunities for improvement and monitor performance metrics
  • Lead process support initiatives and manage customer recovery efforts

Qualifications:

  • Bachelor's degree in business administration or a related discipline
  • 1-3 years of experience in customer-facing roles
  • Strong interpersonal skills and comprehensive CRM knowledge
  • Effective communication abilities with stakeholders from diverse backgrounds
  • Results-oriented, proactive, and focused on customer satisfaction
  • Demonstrated leadership capabilities and adaptability in a fast-paced environment
  • Fluency in Bengali and Hindi is essential for assisting clients in India and Bangladesh

Become Part of Our Team:

Discover more about The International Air Transport Association and our team. We look forward to your interest.



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