Aviation Customer Support Expert
2 months ago
Role Overview:
As an Aviation Customer Support Expert at The International Air Transport Association, you will become part of a dedicated and knowledgeable team committed to enhancing the aviation sector's safety, intelligence, sustainability, and inclusivity. We prioritize diversity, inclusion, and the well-being of our employees, offering flexible working options and a range of benefits. Join us in our vision to improve the future of air travel.
Team Dynamics:
You will report directly to the Customer Service Manager and collaborate with a multicultural and diverse group of enthusiastic colleagues focused on delivering exceptional service.
Key Responsibilities:
- Assist clients through various communication channels
- Respond to inquiries regarding products and services, providing necessary information
- Follow up on payments and manage customer inquiries
- Maintain and update customer records in the CRM system
- Support the Business Continuity Plan
- Identify opportunities for improvement and monitor performance metrics
- Lead process support initiatives and manage customer recovery efforts
Qualifications:
- Bachelor's degree in business administration or a related discipline
- 1-3 years of experience in customer-facing roles
- Strong interpersonal skills and comprehensive CRM knowledge
- Effective communication abilities with stakeholders from diverse backgrounds
- Results-oriented, proactive, and focused on customer satisfaction
- Demonstrated leadership capabilities and adaptability in a fast-paced environment
- Fluency in Bengali and Hindi is essential for assisting clients in India and Bangladesh
Become Part of Our Team:
Discover more about The International Air Transport Association and our team. We look forward to your interest.
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