Customer Service Representative

4 weeks ago

Singapur, Singapore SAP Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at SAP. As a key member of our customer-facing team, you will be responsible for supporting our customers' transformation strategy through the management of cloud, on-premise or hybrid implementation initiatives with SAP Activate methodology.

Key Responsibilities

  • Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
  • Determine required resources for the project
  • Assess, document and communicate risk for the engagement
  • Position SAP delivery methodology – Activate, Agile, Best Business Practices and Model Company correctly with the customer and project team
  • Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.

Requirements

  • Master's degree, or equivalent tertiary study
  • 0-3 years' work experience with customer facing roles
  • Team player with ability to work independently and take ownership of assigned tasks
  • Good listener with excellent communication skills, empathetic, collaborative
  • Resourceful self-starters with strong interpersonal skills who are eager learners
  • Interested in technology, innovation, and how digital platforms can solve business challenges
  • Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

What We Offer

At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

Join Our Team

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

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