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Helpdesk Technical Assistant

2 weeks ago

Singapore This is an IT support group Full time

Welcome to our IT support group, where you will play a critical role in ensuring the smooth operation of our IT systems. As a Helpdesk Technical Assistant, your main responsibility will be to provide top-notch technical support to our customers.

You will be the go-to person for resolving IT-related issues, including hardware, software, password, and printer problems. With your excellent communication skills and organizational abilities, you will be able to handle multiple tasks simultaneously and meet deadlines.

This role requires someone who is highly organized, proactive, and able to work well under pressure. You will be responsible for managing incidents, communicating with stakeholders, and escalating complex issues to tier 2 and 3 support teams when necessary.

We are seeking an individual with strong technical knowledge of Microsoft-based operating systems, specifically Windows 7 and Office 2007. Experience with diagnostic utilities and a keen eye for detail are essential for this role.

This is an excellent opportunity to join our team and contribute to delivering exceptional IT support services. If you have the necessary skills and qualifications, we encourage you to apply.