Contact Center Software Support Specialist
4 weeks ago
- Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
- Engagement with Client.
- Manage post implementation support whenever required.
- Use creative and innovative solutions to solve client problems.
- Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
- Development or customization of application development codes.
- Write the code that you are proud of and the code must be maintainable and testable
- Maintains security, integrity, and business continuity controls and documents.
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
REQUIREMENTS
Technical Skills:
- Expertise in Cisco CVP IVR development and maintenance using Callstudio, with experience managing production systems.
- Strong proficiency in Java for developing applications, particularly for IVR and Cisco Finesse.
- Experience in designing and integrating RESTful APIs.
- Basic knowledge of Cisco Finesse Gadget customization.
- Proficiency with MS SQL and MariaDB databases, with strong skills in SQL query development and relational database modeling.
- Experience with Spring Boot (preferred) and Node.js for backend development.
Development Experience:
- 2-5 years of software development experience in Java.
- Familiarity with source code management tools and the Software Development Lifecycle.
- Experience working within Agile methodologies.
Preferred Background:
- Experience in a Contact Center environment or with System Integrators (preferred).
- Knowledge of emerging technologies and the ability to propose their adaptation in projects.
Soft Skills:
- Excellent communication skills, with the ability to present and demonstrate solutions to clients effectively.
- Strong analytical and troubleshooting skills.
- Ability to work independently and as part of a team in handling support cases.
- Self-starter attitude with a willingness to adapt to new areas and deliver quickly.
- Flexibility to work extended hours and weekends as required.
Tell employers what skills you have
Excellent Communication Skills
RESTful API
Node.js
Agile Methodologies
Application Development
MariaDB
IVR Solutions
Spring Boot
SQL
Cisco VoIP
Cisco Voice
MS SQL
Java
IVR
Databases
Software Development
Adaptation
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