Manager, service quality management, contact center, contact center

Manager, Service Quality Management, Contact Center Posting Date: 23 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...

Roles & ResponsibilitiesJob Responsibilities · Review and assess escalations from Inbound Department to identify, liaise and resolve customer issues completely and promptly.· Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained.· Liaise with other business owners for acknowledgement, follow-up...

Posting Date: 1 Oct 2024 Location: Singapore, SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...

About the RoleWe are seeking a highly skilled Contact Center Solutions Specialist to join our team at NTT DATA. As a key member of our implementation team, you will play a crucial role in delivering exceptional customer experiences through our contact center solutions.Key ResponsibilitiesCollaborate with our project implementation team to support the contact...

Posting Date: 8 Oct 2024 Location: Singapore (City Area), SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore...

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories.We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand. Our history spans more than 80 years.Our values are Honorable, Enterprising,...

About United Overseas BankAs a leading bank in Asia, we have over 500 branches and offices across 19 countries. Our history spans more than 80 years, guided by our values: Honorable, Enterprising, United and Committed.We're committed to doing what's right, building for the future, working as one team, and pursuing long-term success.About the RoleThe...

Officer, Customer Service, Contact Center Posting Date: 21 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In...

Press Tab to Move to Skip to Content Link Officer, Customer Service, Contact Center Posting Date: 21 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices across 19 countries.About UOBAbout UOBWe strive to do what is right, build for the future, work as one team, and pursue long-term success. It is how we work consistently, towards the company, our colleagues, or our customers.About the...

Roles & ResponsibilitiesReporting to DirectorMonitor centre services by external operator.Strategies, Create, Plan and organize the curriculum and programmes for the centre.Manage the deployment, professional development and well-being of staff.Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding...

Roles & ResponsibilitiesRESPONSIBILITIES Work with Project Implementation Team and support the Contact Centre System in a collaborative environment. Engagement with Client. Manage post implementation support whenever required. Use creative and innovative solutions to solve client problems. Problem solving in identifying problems on systems with data...

About the RoleWe are seeking a seasoned leader to join our team as Strategic Process Leader for Demand Management in Contact Center.About United Overseas Bank LtdUnited Overseas Bank Limited (UOB) is a leading bank with over 80 years of history. Our values – Honorable, Enterprising, United and Committed – guide us in our pursuit of long-term success.Key...

Roles & Responsibilities Work with Project Implementation Team and support the Contact Centre System in a collaborative environment. Engagement with Client. Manage post implementation support whenever required. Use creative and innovative solutions to solve client problems. Problem solving in identifying problems on systems with data gathering and...

Press Tab to Move to Skip to Content Link Officer, Customer Service, Contact CenterPosting Date: 21 Oct 2024Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

Officer, Customer Service, Contact CenterPosting Date: 21 Oct 2024Location: Singapore (City Area), SG, 048624Company: United Overseas Bank Ltd About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we...

Roles & ResponsibilitiesResponsibilities: Lead the end-to-end service delivery process for healthcare accounts, ensuring seamless operations and adherence to ITIL frameworks. Act as the primary point of contact for healthcare clients, managing daily operational support, addressing service escalations, and ensuring SLA compliance. Manage a team of network,...

Job DescriptionMicrosoft Cloud Operations + Innovation (CO+I) is the driving force behind Microsoft's cloud services, with a focus on delivering high-quality infrastructure to support cloud operations.The role of Data Center Lease Project Manager is crucial in ensuring timely delivery of lease construction projects for the region. This individual will...

AIA's Movement towards a Healthier FutureWe're embarking on an exciting journey to create a healthier, more sustainable future for everyone.About the RoleAs a Digital Platform and Contact Center Analyst, you will play a crucial role in supporting operational, issues, and enhancement matters for our CRM system and departmental digital initiatives.Work closely...

Roles & ResponsibilitiesJob ObjectivesApplication Development & Support – Application DevelopmentApplication Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.The Application Development focus specializes in planning, designing, and...