Manager, escalation, contact center
3 weeks ago
Posting Date: 1 Oct 2024 Location: Singapore, SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Review and assess escalations from Inbound Department to identify, liaise and resolve customer issues completely and promptly. Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained. Liaise with other business owners for acknowledgement, follow-up on actions/feedback requested by customers through Inbound Customer Service Departments and contacts customers to resolve requests/feedback promptly within the established service turnaround time. Ensure respective business owners acknowledge escalation requests and resolve the customers’ requests promptly within the established service turnaround time. Monitor BU/SU’s adherence to rules, regulations and procedures and escalate to respective senior management when required. Handle complaints and ensure all callbacks to address customers’ issues are completed within the timeline promised to or requested by the customer. Work with BU/SU or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of contact centre processes. Job Requirements Bachelor Degree with 4 years of working experience in Contact Center Experience in handling follow up actions, escalation Good to have background in Contact Center Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. #J-18808-Ljbffr
-
Manager, Escalation, Contact Center
3 weeks ago
Singapore UNITED OVERSEAS BANK LIMITED Full timeRoles & ResponsibilitiesJob Responsibilities · Review and assess escalations from Inbound Department to identify, liaise and resolve customer issues completely and promptly.· Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained.· Liaise with other business owners for acknowledgement, follow-up...
-
Manager, escalation, contact center
2 weeks ago
Singapore United Overseas Bank Ltd. Full timePosting Date: 8 Oct 2024 Location: Singapore (City Area), SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore...
-
Singapore United Overseas Bank Ltd. Full timeManager, Service Quality Management, Contact Center Posting Date: 23 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...
-
Singapore United Overseas Bank Ltd. Full timeManager, Service Quality Management, Contact Center Posting Date: 23 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...
-
Contact Center Solutions Specialist
2 days ago
Singapore NTT DATA Full timeAbout the RoleWe are seeking a highly skilled Contact Center Solutions Specialist to join our team at NTT DATA. As a key member of our implementation team, you will play a crucial role in delivering exceptional customer experiences through our contact center solutions.Key ResponsibilitiesCollaborate with our project implementation team to support the contact...
-
Senior Manager Contact Center
3 weeks ago
Singapore United Overseas Bank Full timeAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories.We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand. Our history spans more than 80 years.Our values are Honorable, Enterprising,...
-
Senior Contact Center Workforce Management Executive
11 hours ago
Singapore United Overseas Bank Full timeAbout United Overseas BankAs a leading bank in Asia, we have over 500 branches and offices across 19 countries. Our history spans more than 80 years, guided by our values: Honorable, Enterprising, United and Committed.We're committed to doing what's right, building for the future, working as one team, and pursuing long-term success.About the RoleThe...
-
Singapore J & J CONSULTING PTE. LTD. Full timeAbout J & J Consulting PTE. LTD.J & J Consulting PTE. LTD. is a leading consulting firm that specializes in providing expert solutions to healthcare organizations worldwide.We are currently seeking an experienced Data Center Manager for Healthcare Operations to join our team!Job Summary:We are looking for a highly skilled and experienced Data Center Manager...
-
Singapore AIA Full timeAIA's Movement towards a Healthier FutureWe're embarking on an exciting journey to create a healthier, more sustainable future for everyone.About the RoleAs a Digital Platform and Contact Center Analyst, you will play a crucial role in supporting operational, issues, and enhancement matters for our CRM system and departmental digital initiatives.Work closely...
-
Escalation specialist
2 weeks ago
Singapore Salt Digital Recruitment Full timeSalt is hiring an ‘Escalations Specialist’ . Your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. This role places you at the center of managing...
-
Escalation specialist
2 days ago
Singapore Salt Digital Recruitment Full timeSalt is hiring an ‘Escalations Specialist’. Your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. This role places you at the center of managing...
-
Singapore United Overseas Bank Full timeUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices across 19 countries.About UOBAbout UOBWe strive to do what is right, build for the future, work as one team, and pursue long-term success. It is how we work consistently, towards the company, our colleagues, or our customers.About the...
-
Contact Center Software Support Specialist
3 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRESPONSIBILITIES Work with Project Implementation Team and support the Contact Centre System in a collaborative environment. Engagement with Client. Manage post implementation support whenever required. Use creative and innovative solutions to solve client problems. Problem solving in identifying problems on systems with data...
-
IT Command Center
1 week ago
Singapore ALPHAEUS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Lead the end-to-end service delivery process for healthcare accounts, ensuring seamless operations and adherence to ITIL frameworks. Act as the primary point of contact for healthcare clients, managing daily operational support, addressing service escalations, and ensuring SLA compliance. Manage a team of network,...
-
Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a seasoned leader to join our team as Strategic Process Leader for Demand Management in Contact Center.About United Overseas Bank LtdUnited Overseas Bank Limited (UOB) is a leading bank with over 80 years of history. Our values – Honorable, Enterprising, United and Committed – guide us in our pursuit of long-term success.Key...
-
Officer, customer service, contact center
2 weeks ago
Singapore United Overseas Bank Ltd. Full timeOfficer, Customer Service, Contact Center Posting Date: 21 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In...
-
Contact Center Software Support Specialist
3 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full timeRoles & Responsibilities Work with Project Implementation Team and support the Contact Centre System in a collaborative environment. Engagement with Client. Manage post implementation support whenever required. Use creative and innovative solutions to solve client problems. Problem solving in identifying problems on systems with data gathering and...
-
Manager, digital operations center
2 weeks ago
Singapore CrowdStrike Holdings, Inc. Full timeManager, Digital Operations Center (DOC) We Are Crowd Strike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a...
-
Officer, customer service, contact center
2 weeks ago
Singapore United Overseas Bank Ltd. Full timePress Tab to Move to Skip to Content Link Officer, Customer Service, Contact Center Posting Date: 21 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...
-
Incident manager
2 weeks ago
Singapore CrowdStrike Holdings, Inc. Full timeIncident Manager (Digital Operations Center) Apply locations: Singapore Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: R20270 #We Are Crowd Strike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled...
