Senior Manager Contact Center

Roles & ResponsibilitiesJob Responsibilities · Review and assess escalations from Inbound Department to identify, liaise and resolve customer issues completely and promptly.· Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained.· Liaise with other business owners for acknowledgement, follow-up...

Posting Date: 1 Oct 2024 Location: Singapore, SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...

Manager, Service Quality Management, Contact Center Posting Date: 23 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...

Manager, Service Quality Management, Contact Center Posting Date: 23 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...

Posting Date: 8 Oct 2024 Location: Singapore (City Area), SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore...

About United Overseas BankAs a leading bank in Asia, we have over 500 branches and offices across 19 countries. Our history spans more than 80 years, guided by our values: Honorable, Enterprising, United and Committed.We're committed to doing what's right, building for the future, working as one team, and pursuing long-term success.About the RoleThe...

About the RoleWe are seeking a highly skilled Contact Center Solutions Specialist to join our team at NTT DATA. As a key member of our implementation team, you will play a crucial role in delivering exceptional customer experiences through our contact center solutions.Key ResponsibilitiesCollaborate with our project implementation team to support the contact...

Job OverviewAbout NTT DATANTT DATA is a leading global provider of business and technology services, with over 30 billion USD in revenue and operations in more than 50 countries.Compensation PackageWe offer an attractive salary range of $80,000 to $120,000 per year, depending on experience and qualifications.Job DescriptionContact Center Developer RoleThe...

About the RoleCiti is seeking a highly skilled and experienced professional to join our team as a Senior Vice President, Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Lead. This is a key leadership role that requires a strong understanding of risk management and control testing principles, as well as excellent...

We are looking for Senior Sales Managers for our client in Singapore! Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business...

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices across 19 countries.About UOBAbout UOBWe strive to do what is right, build for the future, work as one team, and pursue long-term success. It is how we work consistently, towards the company, our colleagues, or our customers.About the...

Roles & ResponsibilitiesRESPONSIBILITIES Work with Project Implementation Team and support the Contact Centre System in a collaborative environment. Engagement with Client. Manage post implementation support whenever required. Use creative and innovative solutions to solve client problems. Problem solving in identifying problems on systems with data...

We are looking for Senior Sales Managers for our client in Singapore!Our Client is a leading technology events company, specializing in organizing and delivering world-class conferences, exhibitions, and networking events. Their mission is to connect industry professionals, innovators, and thought leaders, facilitating knowledge exchange and business growth...

About the RoleWe are seeking a seasoned leader to join our team as Strategic Process Leader for Demand Management in Contact Center.About United Overseas Bank LtdUnited Overseas Bank Limited (UOB) is a leading bank with over 80 years of history. Our values – Honorable, Enterprising, United and Committed – guide us in our pursuit of long-term success.Key...

Officer, Customer Service, Contact Center Posting Date: 21 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In...

Roles & Responsibilities Work with Project Implementation Team and support the Contact Centre System in a collaborative environment. Engagement with Client. Manage post implementation support whenever required. Use creative and innovative solutions to solve client problems. Problem solving in identifying problems on systems with data gathering and...

Press Tab to Move to Skip to Content Link Officer, Customer Service, Contact Center Posting Date: 21 Oct 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

Job DescriptionEAMES CONSULTING GROUP (SINGAPORE) PTE. LTD. is seeking a highly skilled Senior Data Center Operations Manager to oversee the end-to-end operations and maintenance of data center facilities.Key Responsibilities:Lead 24/7 data center operations, ensuring compliance with regulatory and operational standards, and maintaining uptime and system...

Roles & ResponsibilitiesReporting to DirectorMonitor centre services by external operator.Strategies, Create, Plan and organize the curriculum and programmes for the centre.Manage the deployment, professional development and well-being of staff.Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding...

Senior Trade Operations Center Manager - Group Technology We are seeking a seasoned professional to lead our Trade Operations Center in Group Technology. As Senior Manager, you will be responsible for overseeing the day-to-day operations of the center, ensuring seamless execution of trade-related tasks and processes. Your expertise will drive business...