Technical Support Specialist for Contact Center Systems
4 days ago
Job Overview
About NTT DATA
NTT DATA is a leading global provider of business and technology services, with over 30 billion USD in revenue and operations in more than 50 countries.
Compensation Package
We offer an attractive salary range of $80,000 to $120,000 per year, depending on experience and qualifications.
Job Description
Contact Center Developer Role
The successful candidate will be responsible for developing and maintaining contact center systems, working closely with the project implementation team to ensure smooth operation.
Key Responsibilities:
- Collaborate with the project implementation team to support the contact centre system.
- Engage with clients to understand their needs and provide effective solutions.
- Manage post-implementation support as required.
- Develop creative and innovative solutions to address client problems.
- Analyse problems on systems using data gathering and analysis techniques and provide technical solutions.
- Customise application development codes using Java, JavaScript, or other relevant languages.
- Maintain security, integrity, and business continuity controls and document processes.
- Ensure compliance with internal and external policies, processes, and standards.
Requirements:
- Proficiency in Cisco CVP IVR development using Callstudio and maintaining IVR applications in production systems.
- Proficiency in Java, JavaScript, or other customisation languages.
- Experience in MS SQL and Maria databases.
- Good understanding of relational database modelling concepts.
- Able to work independently and collaboratively in a team environment.
- Contact Centre exposure preferred.
- System integrator experience advantageous.
- Self-starter attitude and ability to work outside comfort zone.
- Excellent communication and presentation skills.
- Polite and respectful communication style.
Benefits:
As a valued member of our team, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.
Equal Opportunity Employer:
NTT DATA is committed to creating a diverse and inclusive workplace that values equality and promotes a culture free from unfair discrimination and harassment.
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