Data Center Operations Specialist
4 days ago
We are seeking a highly skilled Data Center Operations Specialist to join our team at NCS, part of the Singtel Group. In this role, you will be responsible for ensuring the smooth operation of our data centers, providing top-notch IT infrastructure support to our clients.
About the RoleAs a Data Center Operations Specialist, you will be the primary point of contact for all data center-related issues, working closely with cross-functional teams to resolve complex problems and ensure seamless service delivery. Your expertise in IT infrastructure management will enable you to troubleshoot and resolve technical issues efficiently, minimizing downtime and ensuring business continuity.
Responsibilities- Perform shift duties to support 24/7 data center operations, ensuring the facility is running smoothly and efficiently.
- Oversee the inventory of IT equipment hardware within the data center, ensuring accurate tracking and documentation.
- Coordinate preventive maintenance activities for data center infrastructure, including UPS systems, water detection systems, fire suppression systems, PDUs, CCTV systems, and card access systems.
- Operate the Electronic Visitation Management System, accurately updating authorizers and customer access requests in a timely manner.
- Provide remote hand support services, including media management, visual inspection, rebooting devices, staging room management, physical connection/disconnection of HDDs, network cable connectivity testing, and fiber SFP insertion.
- Handle input and output media with care, ensuring data integrity and utility for subsequent use, including off-site storage.
- Monitor event logs for data center facilities infrastructure, ensuring optimal functioning of critical systems (e.g., UPS, power, temperature control, humidity, water detection sensors).
- Perform incident escalation, redirecting issues to second- or third-level resolution based on criticality, impact, and customer SLA requirements.
- Diploma in Computer Information Systems or related field.
- Minimum 2 years of experience in data center operations support and batch management.
- Possess initiative, positive working attitudes, and excellent customer service skills.
- Independent, goal-oriented, and a good team player with strong communication and interpersonal skills.
- Able to work shifts to support 24/7 data center operations.
NCS offers a competitive salary package, commensurate with experience, ranging from SGD $60,000 to SGD $80,000 per annum, depending on qualifications and performance. Additionally, you will enjoy a range of benefits, including comprehensive health insurance, flexible working hours, and opportunities for career growth and professional development.
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