Technical Support Specialist
16 hours ago
The Supreme HR Advisory Pte Ltd is a leading provider of HR solutions. Our team is passionate about delivering exceptional service to our clients.
Job Summary
We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and in-house repair jobs.
Key Responsibilities
- Be the primary technical contact for customers and in-house repair jobs
- Assist customers in the repair and maintenance activities, including providing spare parts and associate services
- Identify and translate customers' requests
- Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis)
- Guarantee, when necessary, the proper processing of offers: spare parts, onsite interventions, and repairs
- Coordinate onsite interventions actions and ensure ongoing communication with the customer
- Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers
- Occasionally promote to customers technical training sessions and sales of spare parts and repairs
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims
- Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service, and customers
- Identify potential sales opportunities and forward the information to the sales teams
- Identify the spare parts needed for the sales team to quote to the customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as the last form of technical checks to ensure the spares quoted are according to the customer's requirement
- Curb warranty costs
- Be responsible for the collection of outstanding payments for the Customer Service department
- Maintain proper records of interaction with customers within the CRM tool
- Control offers and order confirmation as per applicable procedures
Requirements
- Have 3-5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered
- Degree in Mechanical Engineering
- With hands-on experience on compressors, turbines, and pumps mechanically
- Be willing to travel if needed
About You
- Strong technical skills and experience in mechanical engineering
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in CRM software
What We Offer
- Competitive salary range of $4,500-$5,000
- Opportunity to work with a leading HR solutions provider
- Collaborative and dynamic work environment
Contact Information
Email: supreme.cc.han@gmail.com
Tell Employers What Skills You Have
Cross-functional Team Member, Customer Service Representative, Data Analyst, Enterprise Software Developer, Marketing Manager, Project Coordinator, Quality Assurance Engineer, Sales Professional, Software Developer, Technical Writer
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