Escalation specialist
2 months ago
Salt is hiring an ‘Escalations Specialist’ . Your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. This role places you at the center of managing crises, elections, and unconventional issues arising on our platforms, ensuring the continued safety and well-being of our user communities. Responsibilities Serve as an expert to interpret and enforce terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines). Investigate and resolve emerging risks that are requests for account support and potentially abusive content. Gather, analyze and utilize data from escalations and content/ad reviews to develop improvements for the overall escalation process, policies, products, and generate operational insights for the supported community. General program management to define project scope, develop and execute plans, drive risk and compliance activities. Drive effective, concise and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups. Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product, and Engineering. Adapt to changing requirements and prioritize escalation requests effectively. Liaise closely with our vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions. Minimum Qualifications 5+ years of experience in Trust & Safety or Online Operations for a tech company, consulting, operations or similar roles. Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement. Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally. Ability to make judgments under tight deadlines and competing priorities. Proficiency/Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making. Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others. Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership. #J-18808-Ljbffr
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Technical Escalation Specialist
3 weeks ago
Singapore THALES DIS (SINGAPORE) PTE. LTD. Full timeAbout THALES DIS (SINGAPORE) PTE. LTD.We are a leading company in the industry, and we're looking for a skilled Technical Escalation Specialist to join our team.
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Senior Technical Escalation Specialist
1 month ago
Singapore Thales Full timeJob OverviewIn a fast-paced and dynamic environment, we are seeking a skilled Senior Technical Escalation Specialist to join our team in Singapore.
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Lift and Escalator Maintenance Specialist
4 weeks ago
Singapore IGREEN BIZ ENTERPRISE PTE. LTD. Full timeJob OverviewWe are seeking an experienced Lift and Escalator Maintenance Specialist to join our team at IGREEN BIZ ENTERPRISE PTE. LTD.About the RoleThis is a challenging opportunity for a skilled professional to lead the maintenance and repair of lifts and escalators, ensuring seamless operations and top-notch customer satisfaction.Responsibilities:Manage...
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Advanced Technical Escalations Specialist
4 weeks ago
Singapore Motorola Solutions Full timeJob OverviewMotorola Solutions is seeking an experienced Advanced Technical Escalations Specialist to join our team. This role will be responsible for providing technical guidance and support to the team, prioritizing and addressing critical cases, and overseeing the escalation process for complex or urgent issues.Estimated Salary Range: $120,000 - $180,000...
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Senior FX Settlement Specialist
4 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout the RoleWe are seeking an experienced FX Settlement Specialist to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD.Job Description:The ideal candidate will have a strong background in financial markets, particularly in FX and cash management. Responsibilities include:Managing FX, money market, NDF, and OTC derivative transactions...
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Middle Office Specialist
3 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeHAYS SPECIALIST RECRUITMENT PTE. LTD. is seeking an experienced Middle Office Specialist to join our team.Job DescriptionWe are looking for a highly skilled professional to manage FX, money market, NDF, and OTC derivative transactions. The successful candidate will be responsible for settlement matching, sourcing, and assignment of standard settlement...
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Imperva Escalation Specialist
1 month ago
Singapore Imperva Full timeJob SummaryAn Escalation Engineer at Imperva will work on high and critical issues escalated by the Product Support team, with complex factors involved and requiring analysis of situations or data.This role involves collaboration with Support and R&D teams, managing communication between teams, and communicating complex situations to customers in terms they...
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Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeAt Facebook Singapore PTE. LTD., we are seeking a seasoned Global Risk Operations Specialist to join our team as a Crisis Management and Escalations Lead.About the RoleThis is a full-time opportunity based in our Singapore office, with a competitive salary range of SGD 120,000 - SGD 180,000 per annum, depending on experience. As a key member of our High...
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Field Service Specialist
2 months ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities: Maintain, service and repair the elevators, escalators and mechanical-parking systems. Checking, oiling, greasing, mechanical adjustment, trouble-shooting, testing of safety devices. Inspection of parts recommendation and replacement in accordance to local code of practice. Demonstrate understanding and...
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Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeJob DescriptionWe are seeking an experienced Executive Lead to join our Global Response Operations team at Facebook Singapore PTE. LTD.About the RoleThis leadership position is focused on resolving sensitive and complex cases, enforcing Meta's policies, and delivering scalable solutions to fix problems long-term. You will lead a high-performing team of...
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IT Specialist for Asia Pacific Region
3 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeCompany OverviewHAYS SPECIALIST RECRUITMENT PTE. LTD. is an IT firm with a strong presence and branding in the Asia Pacific region.Job DescriptionWe are seeking a highly skilled Technical Key Account Manager to build and maintain strong interpersonal relationships with our customer base in Asia Pacific. The ideal candidate will have a Bachelor or Master...
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Technical Support Escalations Lead
1 month ago
Singapore Motorola Solutions Full timeAt Motorola Solutions, we're looking for a seasoned Technical Support Escalations Lead to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a strong background in IT infrastructure.The estimated salary for this position is around $110,000 per year, considering the location and...
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Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesThe High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. We do this by identifying, preventing and mitigating integrity and support risks across the Meta ecosystem, particularly during critical moments.The High Priority...
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Senior IT Business Development Manager
3 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Title: Senior IT Business Development Manager About Our CompanyHAYS SPECIALIST RECRUITMENT PTE. LTD. is a leading specialist recruitment agency with a strong presence in the Asia Pacific region. We provide expert recruitment solutions to clients across various industries, including information technology.Estimated Salary: SGD 90,000 - SGD 120,000 per...
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Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Overview:As a Senior Specialist in Facilities Services, you will be responsible for managing soft and hard facilities, vendor management, contract management, and stakeholder engagement. If you have 5+ years of experience in this field, strong analytical, communication, and leadership skills, and a proven track record in driving cost savings and service...
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Singapore LIDL & KAUFLAND ASIA PTE. LIMITED Full timeJob DescriptionWe are seeking an experienced IT Support Specialist to join our team in supporting enterprise applications.This role is part of our IT internal Application Support team and involves managing incidents and requests through to completion, escalating and communicating with internal and external parties as needed.ResponsibilitiesAct as the first...
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IT Consultant with Strong Interpersonal Skills
4 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeCompany OverviewHAYS SPECIALIST RECRUITMENT PTE. LTD. is a leading recruitment agency in the Asia Pacific region.Job DescriptionWe are seeking an experienced IT Consultant to join our team as a Technical Key Account Manager.Key Responsibilities:Customer Relationship Management: Build and maintain strong relationships with our customer base in Asia...
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Dedicated Patient Care Specialist
4 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob Title: Dedicated Patient Care SpecialistWe are seeking a skilled and compassionate Patient Care Specialist to join our team at Recruit Express Pte Ltd.Job Summary:This role involves performing admission processes, handling customer inquiries, managing Cashiering and Billing tasks, and ensuring timely escalation of cases to supervisors as necessary.The...
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Site Maintenance Specialist
3 weeks ago
Singapore IDEA MANAGEMENT SERVICES PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Site Maintenance Specialist to join our team at IDEA MANAGEMENT SERVICES PTE. LTD. In this role, you will be responsible for performing site inspections, troubleshooting pump systems, and assisting with lift and escalator maintenance.
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Assistant lift and escalator
3 months ago
Singapore SCHINDLER LIFTS (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesWHY JOIN US?Schindler Your First Choice We believe in our people and always encourage new ideas and initiatives. Along with training and leadership guidance, there’s no end to the potential for a successful and global career within Schindler. Our goal is for a job at Schindler to be more than just a job – it’s the beginning of a...