Global Risk Operations Specialist: Crisis Management and Escalations Lead
1 week ago
At Facebook Singapore PTE. LTD., we are seeking a seasoned Global Risk Operations Specialist to join our team as a Crisis Management and Escalations Lead.
About the RoleThis is a full-time opportunity based in our Singapore office, with a competitive salary range of SGD 120,000 - SGD 180,000 per annum, depending on experience. As a key member of our High Priority Escalations Team, you will be responsible for strategically investigating, enforcing, and coordinating responses to critical issues across Meta's family of apps.
Key Responsibilities- Review and investigate high-priority escalations, addressing sensitive content and ads issues, including offensive images, language, or material
- Enforce Meta's terms of service, Community Standards, Advertiser & Commerce Policies, and Product-specific guidelines
- Utilize internal tools for escalations management, identifying tooling gaps, and adapting to changing requirements
- Solve problems on Meta's family of apps, proposing creative solutions in high-pressure scenarios
- Showcase grace under pressure, ensuring effective communication with multiple stakeholders
- 5+ years of operations experience in Escalations Management, Risk Management, Consulting, or a similar role
- Strategic thinker with a proven track record of transforming operations to enhance customer experience through innovation and continuous improvement
- Demonstrated experience building relationships and influencing across functional boundaries and/or globally
- 3+ years in an Investigations, Trust & Safety, or Online Operations role for a tech company
- Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, law, or government entities
- Experience with analytical tools (like Excel or SQL) to drive analytics and operational decision-making
We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact on user trust and safety on Meta's platforms. If you are passionate about crisis management and escalations, apply now
-
Global Crisis Management Expert
6 days ago
Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeJob OverviewIn a world where digital connection has become an integral part of our lives, Facebook Singapore PTE. LTD. is at the forefront of shaping the future of social technology. As a leader in this field, we are looking for a highly skilled Global Crisis Management Expert to join our team in Singapore.About the RoleWe are seeking a seasoned professional...
-
Global Operations Lead
2 days ago
Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. We're a global company with diverse perspectives and experiences.At Facebook Singapore PTE. LTD., we're always looking for talented individuals who are passionate about building the next evolution in social technology. Our mission is to give people the power...
-
Singapore Citi Full timeCiti: Leading Global BankAs a high-caliber professional, you will play a pivotal role in supporting our crisis management program activities across multiple locations and jurisdictions. With a strong focus on executing Citi's all-threats Crisis Management framework, you will work closely with the global crisis management team to ensure consistency of crisis...
-
Regional Crisis Management Expert
3 weeks ago
Singapore Control Risks Full timeControl Risks is a leading global risk consultancy that helps organizations build resilience and navigate uncertainty.We are currently seeking an experienced Regional Crisis Management Expert to join our team in Singapore, Manila, or Bangkok.The estimated salary for this role is SGD 120,000 - SGD 180,000 per annum, depending on experience.Job...
-
Consultant, crisis and security consulting
1 month ago
Singapore Control Risks Full timeConsultant, Crisis and Security Consulting Company: Control Risks Control Risks is the specialist global risk consultancy that helps organisations succeed in a volatile world. Working with our multi-disciplinary Southeast Asia and regional team, we are seeking a resilience professional who can flexibly work across multiple consulting projects, including...
-
Consultant, crisis and security consulting
3 weeks ago
Singapore Control Risks Full timeConsultant, Crisis and Security ConsultingCompany:Control Risks Control Risks is the specialist global risk consultancy that helps organisations succeed in a volatile world. Working with our multi-disciplinary Southeast Asia and regional team, we are seeking a resilience professional who can flexibly work across multiple consulting projects, including...
-
Global Security Operations Coordinator
2 weeks ago
Singapore Healix Full timeAbout the RoleHealix is seeking a highly skilled Global Security Operations Coordinator to join our team. As an integral part of our Global Security department, you will play a vital role in ensuring the delivery of consistent, high-quality operational security services.The successful candidate will support our Regional Security Manager in coordinating...
-
Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesThe High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. We do this by identifying, preventing and mitigating integrity and support risks across the Meta ecosystem, particularly during critical moments.The High Priority...
-
Asia Pacific Crisis Management Execution Lead
1 month ago
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Consultant, crisis and security consulting
1 month ago
Singapore Control Risks Full timeRole Purpose Working with our multi-disciplinary Southeast Asia and regional team, we are seeking a resilience professional who can flexibly work across multiple consulting projects, including crisis management, business continuity, organisational resilience and security risk management to help our clients build secure and resilient organisations. You will...
-
Asia Pacific Crisis Management Execution Lead
2 weeks ago
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Asia Pacific Crisis Management Lead
3 weeks ago
Singapore Citi Full timeAbout the RoleCiti is currently seeking an experienced Crisis Management Execution Lead to join our team in Singapore. This is a high-profile role that requires a strategic professional to manage day-to-day crisis management program activities across multiple locations and jurisdictions.Key ResponsibilitiesManage crisis management plans and other required...
-
Part Time Crisis Intervention Specialist
3 weeks ago
Singapore Intellect Full timeAbout IntellectIntellect is a pioneering digital mental healthcare company that redefines how employers support their employees' health and wellbeing.We provide an innovative approach to proactively help individuals with mental health concerns, making mental health support more accessible, preventative, and relatable. Our mission is to deliver mental...
-
Asia Pacific Security Operations Manager
2 days ago
Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full timeJob OverviewSERVICES & RISK SOLUTIONS PTE. LTD., a leading organization in security and risk management, is seeking an exceptional Security Control Center Supervisor to join our esteemed team in Singapore.About the PositionWe are looking for a highly motivated individual with a strong background in communications or operations center management to oversee...
-
Escalation specialist
1 month ago
Singapore Salt Digital Recruitment Full timeSalt is hiring an ‘Escalations Specialist’ . Your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. This role places you at the center of managing...
-
Healthcare Crisis Management Specialist
1 week ago
Singapore MCI CAREER SERVICES PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Healthcare Crisis Management Specialist to join our team at MCI Career Services Pte. Ltd.Job Overview:The incumbent will be responsible for designing and implementing the institution's infrastructure to address various crisis scenarios, including civil emergencies, disease outbreaks, and mass casualty incidents....
-
Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeJob DescriptionWe are seeking an experienced Executive Lead to join our Global Response Operations team at Facebook Singapore PTE. LTD.About the RoleThis leadership position is focused on resolving sensitive and complex cases, enforcing Meta's policies, and delivering scalable solutions to fix problems long-term. You will lead a high-performing team of...
-
Escalation specialist
3 weeks ago
Singapore Salt Digital Recruitment Full timeSalt is hiring an ‘Escalations Specialist’. Your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. This role places you at the center of managing...
-
Operational Risk Manager
1 week ago
Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeJob DescriptionWe are seeking an experienced Operational Risk Manager to join our Global Response team at Facebook Singapore Pte. Ltd.About the RoleThis is a critical role that requires a deep understanding of operational risk management, crisis response, and project management. The successful candidate will be responsible for managing high-priority events,...
-
Senior Crisis Management Specialist
1 week ago
Singapore RN CARE PTE. LTD. Full timeRN CARE PTE. LTD. is currently seeking a highly skilled Senior Crisis Management Specialist to join our team.Job SummaryThe ideal candidate will have a strong background in emergency planning, risk management, and crisis response. This is an excellent opportunity for someone looking to take their career to the next level in a dynamic and growing...