Senior Customer Support Specialist
7 days ago
About the Role
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our team at ST Engineering.
Job Summary
The successful candidate will be responsible for handling service requests from airlines and customers via incoming calls, emails, and customer portal. You will work 12-hour rotating shifts to support our 24/7 contact center operations in providing technical, material, logistic, and diagnostic services to customers in the aviation industry.
Responsibilities
- Attend and respond to incoming calls, emails, call-back requests, and cases submitted via the customer portal.
- Create service requests and accurately update case information and resolution into the case management system.
- Evaluate and prioritize cases by urgency.
- Dispatch service requests to designated specialists and notify internal parties in a timely manner.
- Coordinate with relevant stakeholders for AOG parts orders or tooling requests.
- Identify and escalate issues to the contact center manager when necessary.
- Follow-up on outstanding cases and customer calls to achieve case closure within Service Levels.
- Able to multi-task, e.g., on the call and entering information into the case management system.
- Other duties as assigned by the manager.
Requirements
- Diploma holder or ITE graduate.
- Self-motivated and able to work well in a team.
- Proficient in Microsoft Office.
- Knowledge of SAP, Oracle, call center software, programming languages is preferred.
- Willing to take on customer portal administration functions.
- Candidates with experience in call center working environment will be given priority.
About Us
ST Engineering is a leading global technology, defense, and engineering company specializing in the aerospace and public transportation sectors.
Compensation and Benefits
The estimated salary for this role is S$40,000 - S$60,000 per annum, depending on experience. We also offer a range of benefits, including medical insurance, annual leave, and opportunities for professional growth and development.
-
Customer Support Specialist
4 weeks ago
Singapore ROHDE & SCHWARZ REGIONAL HEADQUARTERS SINGAPORE PTE. LTD. Full timeCustomer Support SpecialistRohde & Schwarz Regional Headquarters Singapore Pte. Ltd. is seeking a highly motivated and detail-oriented Customer Support Specialist to join our dynamic team. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide timely and accurate assistance to customers via phone,...
-
Administrative Support Specialist
4 weeks ago
Singapore GOLDEN CENTURY AIR-CON SPECIALIST PTE. LTD. Full timeAdministrative Support SpecialistAt GOLDEN CENTURY AIR-CON SPECIALIST PTE. LTD., we are seeking an Administrative Support Specialist to provide exceptional support to our HR and Finance teams. This role requires a detail-oriented individual with strong organizational skills and the ability to work effectively in a fast-paced environment.Responsibilities:•...
-
Customer Support Specialist
2 days ago
Singapore Rohde & Schwarz Full timeWe are seeking a highly motivated and organized Customer Support Specialist to join our team at Rohde & Schwarz. In this role, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.Job DescriptionThis position involves handling customer inquiries via phone, email, and chat, responding to technical...
-
Customer Support Specialist
2 weeks ago
Singapore Rohde & Schwarz Full timeAbout Rohde & SchwarzRohde & Schwarz is a leading global company in the fields of electronic test and measurement, broadcasting, and cybersecurity. We provide innovative solutions that help our customers to successfully master today's complex technical challenges.Job Description:We are seeking a Customer Support Specialist to join our team in Singapore. As a...
-
Customer Support Specialist
1 week ago
Singapore Unison Consulting Pte Ltd Full timeJob TitleCustomer Support SpecialistLocation: Singapore, Pte Ltd
-
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout the RoleWe are seeking a skilled Senior Anti-Money Laundering and Compliance Specialist to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. This is an excellent opportunity to work in a collaborative environment and gain exposure to the financial services industry.Job ResponsibilitiesCollaborate with internal stakeholders, including compliance,...
-
Senior technical support specialist
3 weeks ago
Singapore Prism+ Full timeWe are looking for a Senior Technical Support Specialist with excellent communication and diagnostic skills. As a Senior Technical Support Specialist, you will be required to lead a team of technicians to perform thorough product testing and evaluation, providing technical support and advisory to consumers and businesses regarding any technical product...
-
Customer Service and Support Specialist
4 weeks ago
Singapore ATOMRECRUIT PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Coordinator to join our team at ATOMRECRUIT PTE. LTD. The successful candidate will be responsible for supporting the Sales team, processing purchase orders, and expediting delivery schedules. This is a fantastic opportunity for a cheerful and organized individual who is able to...
-
Customer Support Specialist
6 hours ago
Singapore Rohde & Schwarz Full timeRohde & Schwarz is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers, ensuring their technical queries are resolved efficiently, and enhancing their overall experience with our products.Job DescriptionRespond to...
-
Customer Support Specialist
4 weeks ago
Singapore Rohde & Schwarz Full timeAbout the JobWe are seeking a skilled Customer Support Specialist to join our team at Rohde & Schwarz. In this role, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experiences are positive.Key ResponsibilitiesRespond to customer inquiries in a timely and professional mannerProvide solutions...
-
Customer Support Specialist
4 weeks ago
Singapore Rohde & Schwarz Full timeUnlock Your Potential in Customer SupportAt Rohde & Schwarz, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in ensuring our customers receive the best possible support for our cutting-edge products.Key Responsibilities:Provide timely and effective support to customers via phone,...
-
Customer Support Specialist
1 week ago
Singapore 2070 K-T Italy S.R.L. Full timeAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team at 2070 K-T Italy S.R.L. The successful candidate will be responsible for providing exceptional customer service and technical support for our customers.Key ResponsibilitiesDeliver high-quality technical support to customers via various communication channels.Collaborate with...
-
Customer Support Specialist
4 weeks ago
Singapore 2060 K-T SARL France Full timeDescriptionWe are seeking a Customer Support Specialist to provide expert technical assistance to our customers at their sites. The ideal candidate will have a strong understanding of complex capital equipment and excellent communication skills to ensure customer satisfaction.Your Key Responsibilities:Travel to customer sites to diagnose and repair equipment...
-
Customer Support Specialist
3 weeks ago
Singapore Wise Full timeKey Responsibilities:We are looking for a Customer Support Specialist to contribute to the success of our mission in providing a great experience to our customers.Your Mission:Our customers rely on us to transfer money across borders and currencies, and to manage their finances effectively. Your mission is to help them have the best possible experience with...
-
Customer Support Specialist
1 week ago
Singapore Flintex Consulting Pte Ltd Full timeWe are looking for a highly skilled Career Starter to join our team at Flintex Consulting Pte Ltd. This is a great opportunity for someone who wants to start their career in customer support and is eager to learn and grow with our company.As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring that...
-
Customer Support Specialist
4 weeks ago
Singapore 2060 K-T SARL France Full timeJob SummaryWe are seeking a skilled Customer Support Specialist to join our team at 2060 K-T SARL France. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers.Key ResponsibilitiesProvide technical support and troubleshooting for complex equipment at customer sites.Collaborate...
-
Technical Specialist
1 week ago
Singapore Rohde & Schwarz Full timeOverviewRohde & Schwarz is a leading global provider of products and solutions for the test, measurement, and communication industries. As a Technical Specialist - Customer Support, you will be part of our dedicated team that ensures our customers receive exceptional support and services.Job DescriptionWe are seeking a highly skilled Technical Specialist to...
-
Senior content marketing specialist
2 weeks ago
Singapore This Is An IT Support Group Full timeJob Summary Looking for a senior content marketing specialist who will report to a senior brand marketing manager. The candidate will be responsible for developing concepts and creative approaches for global marketing campaigns, with a passion to maintain the brand's integrity and resonate with our consumers.As a team player, he/she will be working...
-
Customer Support Specialist
24 hours ago
Singapore Rohde & Schwarz Full timeAbout Rohde & Schwarz:Rohde & Schwarz is a leading global supplier of solutions in the fields of test and measurement, broadcasting, security and cybersecurity.We are currently looking for highly motivated and experienced professionals to join our team. If you share our passion for innovation and have what it takes to excel in your career, we look forward to...
-
Customer Support Specialist
1 week ago
Singapore OPUS IT Services Pte Ltd Full time**Job Overview**At OPUS IT Services Pte Ltd, we are seeking a highly motivated and professional Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients.**About the Role**The successful candidate will possess excellent communication and interpersonal...