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Business Relationship/ Customer Accounts Manager

3 months ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

  • Serve as the single-point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contracts and close agreements to maximize profits.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Perform monthly/quarterly business progress updates to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Identify and maintain customer reference ability within the assigned account list.
  • Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
  • Assist with challenging client requests or issue escalations as needed.
  • Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
  • Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.
QUALIFICATIONS
  • Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
  • Applicants without academic qualifications but with more years of experience are welcome to apply.
  • Excellent interpersonal and communication skills.
  • A good team player and leader.
  • Maintain a positive attitude focused on customer satisfaction.
  • Working location: 1-Net (East) at Chai Chee
Please note that your application will be sent to and reviewed by the direct employer - 1-Net Singapore Pte Ltd
Tell employers what skills you have

Excellent Communication Skills
Teamwork
Leadership
Information Technology
Leadership Development
Positive Team Player
Team Building
self-motivated Team Player
Team Player
Team Work

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