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Customer Relationship Manager
2 weeks ago
The Customer Relationship Manager plays a vital role in engaging with customers and ensuring top-notch delivery of products, as well as handling customer inquiries promptly and professionally. This role involves managing client accounts from start to finish, aligning with the company's vision, and upholding its core values.
- Act as the main point of contact for overall account management.
- Investigate and resolve customer issues and address complaints effectively.
- Support Operations and Accounting in generating accurate invoices for customers.
- Maintain detailed records of customer interactions.
- Compile and deliver comprehensive reports and business reviews to clients, such as status reports, meeting agendas, and risk assessments.
- Lead discussions, both internally and externally, on enhancing processes and see them through to successful completion.
- Identify growth opportunities and collaborate with the sales team to capitalize on them.
- Demonstrate proficiency in business processes and related technologies to streamline interactions with technical teams.
This role requires a solid grasp of high and low-level design, infrastructure elements, and familiarity with document management workflows.
Customer Relationship Manager Duties and Responsibilities
- Minimum of 5 years professional experience in 3PL.
- Outstanding interpersonal and communication abilities.
- Proficiency in various Microsoft applications.
- In-depth product knowledge.
- A collaborative team player with leadership qualities.
- Maintain a positive attitude focused on customer happiness.
- A degree in Administration or a related field.
Product Knowledge
Wealth Management
Document Management
Account Management
Customer Relationship
3PL
Level Design
Administration
Adaptability
Communication Skills
Customer Satisfaction
Wellbeing
Team Player
Business Process
Customer Service Experience
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