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Customer Relationship Manager
1 month ago
Job Description
· Provide strong leadership to the customer relationship team, supervise daily operations and adopt a collaborative and high-performance work environment.
· Train and manage new staff in both customer support and ground operations.
· Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls.
· Develop strategic plans to grow and retain customers
· Supervise branch coverage to ensure effective operations across multiple locations.
· Build positive relationships with customers and vendors
· Address and manage customers’ complaints, registration, and withdrawal matters.
· Work with internal departments to ensure company meets customer’s expectations.
· Update and maintain a comprehensive training manual for staff.
Requirement
· A bachelor’s degree in business administration, marketing or management
· A minimum 5 years of customer service, sales or a related position
· Must be effectively bilingual in both English and Mandarin due to serving Mandarin speaking customers
· Excellent interpersonal and communication skills
· Ability to lead and work with a team
· Excellent conflict resolution skill and ability to build lasting relationships with clients
· Maintain a positive attitude focused on customer satisfaction
· Able to work at least one weekend and one week night
·
Tell employers what skills you have
CRM
Customer Retention
Customer Relationship
Leadership
Due Diligence
Customer Support
Conflict Resolution
Administration
Selling
Strategy
Data Entry
Adaptability
Communication Skills
Customer Satisfaction
Team Player
Customer Service
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