Customer Relationship Manager

2 weeks ago


Singapore JonDavidson Pte. Ltd Full time

Geographic Coverage:
Singapore

-
Sector:

-
Banking & Financial Services

Location:
Singapore

  • Our Client is looking for a dynamic
-
Client Relationship Manager (CRM) to manage, retain and develop
- the accounts / portfolio in the
-
Banking & Financial Services (BFS) Industry while continuing to focus
- on growth.
Summary of Role
CRMs are key contributors to commercial side of the Client IT and Consulting Business. They support
- the Client Partners and act as business owners for assigned accounts, managing the day-to-day
- activities and P&L of these accounts. They proactively identify new and expansion opportunities on
- accounts and plan for and close the extension of existing agreements. The CRM works with delivery
- teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client
- expectations are met. They work towards establishing a positive client experience through delivery
- excellence. This role is a high visibility and challenging opportunity and requires high amount of
- commitment, business acumen, leadership qualities and motivated attitude to perform well.
Role Responsibilities

  • The CRM will be accountable for managing, retaining and developing BFS accounts / portfolio and

- driving growth
  • Serving as the primary management contact and client liaison, develop 'Trusted Advisor'
- relationships with CxOs and other key stakeholders
  • Manage client expectations, provide updates to the senior management, and participate in

- steering review meetings
  • Identify strategic initiatives that help client's business achieve their goals and drive

- transformational programs
  • Provide thought leadership / innovation in managing strategic customers
  • Strategize and create a blueprint for increased mindshare and wallet share in respective market

- segment/portfolios
  • Drive growth and customer satisfaction in the accounts / portfolio
  • Drive account mining / penetration strategies and actively manage pipeline for growth and
- development of the account / portfolio
  • Negotiate commercial terms of engagement
  • Responsible for managing the P&L of portfolio, business planning / budgeting
  • Work with the delivery team and thirdparty vendors to ensure that project risks are minimized
and project goals are met

Experience & Skills
-
10+ years of experience in account management, business development activities in IT service
industry working with large multinationals preferred but not mandatory.
Experience in managing

large enterprise accounts is preferred

  • Seasoned business development professional with excellent track record in managing, retaining
and developing businesses
-
Strong knowledge of Singapore market across business segments, with good exposure to BFS

sector

  • Thorough domain knowledge with awareness / expertise in latest digital innovations in the
industry / domain

  • Experience of managing project deliveries, working in an onsite / offshore model
  • Experience in large IT project implementations with a good awareness of the tools and
technologies used in large scale business
-
Strong connects to the senior business and technology leadership in the BFS accounts in

Singapore

  • Practitioner mindset towards engaging senior level executives in transformation solutions
  • Strategic thinking, confidence and the ability to plan ahead and stay the course
  • Proven track record of improving business performance and winning deals
  • Must be able to navigate a large organization, work in a multidimensional matrix and have the
- power of persuasion through content and confidence
  • Ability to work with multicultural and geographically distributed teams. Should be a team person
- and able to lead different teams to a common goal
  • Strong negotiation, communication and facilitation skills not selected, we will keep your CV and contact you for suitable role(s) that comes along.
  • Kevin Chong
  • DID:
  • EA Reg No. R1109670
  • EA License No. 08C470


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