Customer Relationship Management Manager

2 weeks ago


Singapore Reeracoen Singapore Pte Ltd Full time

Our Client is a rapidly growing company in the field of e-commerce, well-known in the wedding and party-related industry, with a huge following on various digital platforms.

They are currently looking for a Customer Relationship Management Manager. The incumbent will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics.

The primary focus will be to analyze customer behaviour, understand their needs, and ensure a seamless experience throughout their journey.

The incumbent will be reporting directly to the Marketing Manager.
- 【 What you will be doing 】
  • Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
  • Measure and report on key CRM metrics, such as customer acquisition, retention, lifetime value etc.
  • Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
  • Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
  • Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
  • Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
  • Implement customer winback campaigns and strategies to reengage inactive customers.
  • Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
  • Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
  • Utilize marketing automation tools to streamline and optimize CRM processes.
  • Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
  • Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
  • Drive initiatives to engage customers across all communications channels
  • Responsible for segmentation and profiling of customer database to support endtoend campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
  • Responsible for the improvement and optimization of CRM transactional communications
  • Transform customer data into actionable insights to drive intelligent customer engagement

Qualifications:

Requirement:

- 【 What they are looking for 】
  • Bachelor's degree in Marketing, Business or a related field
  • Min 3 years of experience in a highvolume Customer Experience and/or Customer Service function
  • At least 1 previous background in managing a medium to largescale CRM implementation project
  • Preferably with at least 2 years experience in the fashion/ retail industry and/or E-Commerce industry
  • Proficiency in using CRM tools and platforms
  • Strong analytical skills with the ability to translate data into actionable insights
  • Excellent communication and interpersonal skills.
  • Detailoriented with a focus on delivering exceptional customer experiences.
  • Ability to work independently as well as collaboratively with crossfunctional teams to drive results
  • Ability to work collaboratively in a fastpaced, dynamic environment.
  • Ability to make quick and datadriven decisions
    English Level:

Other Language:

Additional Information:

Benefit:

- 【 What they are offering 】
  • AWS
  • Variable Bonus (Depends on Company and Individual performance)
  • Annual Leave 14 days (Maximum of 21 days)
  • Medical Leave: 14 days
    Working Hour:09:00 ~ 18:00
    Holiday:

Job Function:

  • Customer Service/Sales


  • Singapore ACC MANAGEMENT CONSULTANCY Full time

    Develop strategies to grow the CRM database across all consumer touch points in the marketDrive the CRM distribution strategy, including facilitating any local content creationPartner with IT and external vendors to create the necessary technical infrastructure to support the programCreate and implement plans for rolling out the strategy in close...


  • Singapore ENVOY SEARCH PARTNERS PTE. LIMITED Full time

    Roles & ResponsibilitiesThe Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. He or She is responsible for management of the account from implementation to the life of the contract.The Customer Relationship Manager...


  • Singapore WORLD FASHION LOGISTICS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. He or She is responsible for management of the account from implementation to the life of the contract. The Customer Relationship ...


  • Singapore HUA CHENG EDUCATION CENTRE PTE LTD Full time

    Roles & ResponsibilitiesJob Description· Provide strong leadership to the customer relationship team, supervise daily operations and adopt a collaborative and high-performance work environment.· Train and manage new staff in both customer support and ground operations.· Manage organizational sales by developing a business plan that covers sales, revenue,...


  • Singapore WORLD FASHION LOGISTICS PTE. LTD. Full time

    The Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. He or She is responsible for management of the account from implementation to the life of the contract.The Customer Relationship Manager will embrace company...


  • Singapore ENVOY SEARCH PARTNERS PTE. LIMITED Full time

    Roles & ResponsibilitiesThe Customer Relationship Manager plays a vital role in engaging with customers and ensuring top-notch delivery of products, as well as handling customer inquiries promptly and professionally. This role involves managing client accounts from start to finish, aligning with the company's vision, and upholding its core values.Act as the...

  • Relationship Manager

    2 months ago


    Singapore JMC CAPITAL ASSET MANAGEMENT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Provide banking/professional wealth management and investment services to HNW individual clients (insurance, bonds, funds, equities etc.) based on their investment needs and objectives; Build up and maintain business relationships with the portfolio of customers; Formulate and execute sales and marketing strategies...

  • Relationship Manager

    4 weeks ago


    Singapore JMC CAPITAL ASSET MANAGEMENT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Provide banking/professional wealth management and investment services to HNW individual clients (insurance, bonds, funds, equities etc.) based on their investment needs and objectives; Build up and maintain business relationships with the portfolio of customers; Formulate and execute sales and marketing strategies...


  • Singapore RELIANT HUMAN RESOURCE PTE. LTD. Full time

    Responsibilities Setting customer expectations and revenue goals. Identifying customer demands and requirements. Developing plans to address customerspecific needs. Dealing with people of different backgrounds and temperaments. Solving customer issues and complaints. Planning strategies for customer care and conflict resolution. Crossselling our services to...


  • Singapore CME Management Full time

    DescriptionROLE SUMMARY:As a sales and relationship management specialist, you will be responsible for providing support throughout the entire sales cycle from analysing data/trends, cold calling, lead prospecting, account management and negotiating with C-level influencers. You will be responsible for proactively selling and promoting Osttra's services to...


  • Singapore JonDavidson Pte. Ltd Full time

    Geographic Coverage:Singapore- Sector:- Banking & Financial ServicesLocation: Singapore Our Client is looking for a dynamic- Client Relationship Manager (CRM) to manage, retain and develop- the accounts / portfolio in the- Banking & Financial Services (BFS) Industry while continuing to focus- on growth.Summary of RoleCRMs are key contributors to commercial...

  • Relationship Manager

    2 weeks ago


    Singapore TETSUJIN ASSET MANAGEMENT PTE. LTD. Full time

    Responsibilities: Develop existing and new client relationships Conduct financial analysis and profiling sessions with clients to meet their financial needs and objectives Understand clients' background and drive the KYC due diligence as a first line of defence, so as to comply with all regulations, policies and standards in line with the internal...

  • Relationship Manager

    2 weeks ago


    Singapore FOUNDSWORTH PTE. LTD. Full time

    Responsibilities for Relationship Manager - Farmer Role:Create and enforce plans that will help meet the needs of customers Build longterm relationships with clients and customers Work quickly to address and resolve customer issues Notify the sales team of new sales and crossselling opportunities Become familiar with the competition to stay ahead of them...

  • Relationship Manager

    2 weeks ago


    Singapore DCS CARD CENTRE PTE. LTD. Full time

    We are looking for a motivated and experienced Relationship Manager to join our team As a Relationship Manager, you will be responsible for maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolving customer issues and promote company's commercial products.Job...

  • Relationship Manager

    2 weeks ago


    Singapore Gravitas Recruitment Group Full time

    Job details Location Singapore Salary S$ S$90000 per annum Job Type Permanent Ref BBBH132410_ Working Environment Fully inoffice Posted 17 minutes agoJob summaryWe're searching for driven and skilled relationship managers to join our client's growing team As a relationship manager, you will be in charge of fostering strong relationships with clients,...


  • Singapore NUHS Regional Health Services Office Full time

    Manager, Customer Relationships Management, RHSO(5805)Manager, Customer Relationships Management, RHSO(5805)Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations' objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization's...

  • Relationship Manager

    2 weeks ago


    Singapore Summit Planners Full time

    By becoming a relationship manager at Summit Planners, you can help your customers achieve the financial security they need and desire. When you see the difference that you can make, the sense of fulfilment is beyond your imagination.Unlimited income potentialYou can set your own pace and establish your own income objectives. You are the master of your...


  • Singapore UCAP ASSET MANAGEMENT (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesKey Tasks And Responsibilities• Client On-Boarding:• Work closely with Relationship Managers, Clients and Custodian banks to facilitate the collection of relevant documents in accordance with the prevailing account opening procedures and local regulations.• Analyze AML risks associated with the client, identify and escalate...

  • Relationship Manager

    2 weeks ago


    Singapore ICICI Bank Limited, Singapore Branch Full time

    ICICI Bank Limited, Singapore Branch SingaporePosted 3 minutes ago In-Office Permanent Competitive Developing and maintaining banking relationships with NRI community in SingaporeUndertaking responsibility for end-to-end KYC/ CDD for ICICI Bank customers as per product requirements & regulatory guidelines including Non-Resident Account customers of the...

  • Relationship Manager

    2 months ago


    Singapore BAY SMART CAPITAL VENTURES (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesRole Responsibilities: Acquire new customers and market the company's suite of products through various channels to generate revenue growth. Actively and proficiently oversee the entire sales process, including presenting credentials, posing relevant questions, delivering solution pitches, negotiating, closing deals, and...