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Customer Relationship Executive

1 month ago

Singapore ONEO2HYDROCULTURE PTE. LTD. Full time
Roles & Responsibilities

We are looking for a dynamic individual who ensures positive interactions with our customers. The mission would be to transform every interaction touchpoint into an excellent experience that leads to long-lasting client satisfaction, brand loyalty and advocacy.


Role and Responsibilities

  • Build relationships with our clients. Support client enquiries by giving information in a friendly and efficient way. Taking responsibility in finding solutions for our clients, whilst keeping up to date with our services and policies.
  • Generate new sales through cross/up selling & referrals
  • Responsible for all administration and coordination of activities within departments as well as to ensure the smooth procedure required in the front-line operations in our service.

Qualification and Criteria

  • Min. GCE 'A' Level with 1 to 2 years of customer service experience, preferably in B2B service.
  • A strong desire to learn, grow and lead
  • Excellent communication and interpersonal skills.
  • Self-motivation and a positive attitude.
  • Willingness to embrace challenges and think creatively.
  • Passionate about delivering first-class service with the spirit of excellence.
  • Have a Growth Mindset; We are growing fast. The team and processes will evolve over the next few months. The goal is to continuously learn and improve from our work and each other.

Tell employers what skills you have

CRM
Customer Relationship
Assertive
Microsoft Office
Customer Experience
Business Continuity
Interpersonal Skills
Administration
Reliability
B2B
Customer Service
Customer Service Experience

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