Business Relationship Support Manager

2 weeks ago

Central Singapore Wells Fargo Full time

About this role:

In this role, you will:

  • Manage the relationship support function for an assigned team or office
  • Manage the endtoend customer experience including onboarding and extensive problemsolving
  • Participate in the identification and maximization of growth opportunities and onsite calls with Relationship Managers
  • Identify and recommend opportunities for process improvement and risk control development
  • Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
  • Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
  • Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
  • Make decisions and resolve issues for operations of the business relationship team to meet objectives
  • Interpret and develop policies and procedures to implement compliance and to resolve issues
  • Complete required assessments, training, and affirmations in accordance with bank policies and audit requirements, including Business Continuity Planning
  • Collaborate and influence all levels of professionals including experienced managers
  • Lead team to achieve objectives
  • Manage allocation of people and financial resources for Business Relationship Support
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience

Desired Qualifications:

  • Client service experience for financial institutions clients in Vietnam market is an advantage
  • Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
  • Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
  • Exhibit strong attention to detail and organization
  • Selfmotivated with a strong goal orientation and can work well in a team orientated environment
  • Excellent communication skills. Fluent in English and Vietnam language due to interaction with Vietnam financial institutions clients
Excellent English verbal and written communication skills

Fluent in English and Vietnam language due to interaction with Vietnam financial institutions clients

We Value Diversity


Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.


Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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