Business Relationship Manager

2 weeks ago


Singapore 1-Net Singapore Pte Ltd Full time

COMPANY DESCRIPTION


1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services.

1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.


DESIGNATION :
Business Relationship Manager

RESPONSIBILITIES

  • Serve as the singlepoint of contact for all customer account management matters
  • Build and maintain strong, longlasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Identify and maintain customer reference ability within the assigned account list.
  • Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
  • Assist with challenging client requests or issue escalations as needed.
  • Schedule oneonone session with BRM staff per week to help/guide them in achieving their performance plan goals.
  • Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

QUALIFICATIONS

  • Diploma / Degree in relevant discipline.
  • Minimum 6 years of working experience.
  • Excellent interpersonal and communication skills.
  • A good team player and leader
  • Maintain a positive attitude focused on customer satisfaction.
- ** Working location: 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

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