L1 Technical Helpdesk Support

Roles & ResponsibilitiesL1 IT Helpdesk Support Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $3,000 + AWSWe are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of...

Roles & ResponsibilitiesL1 IT Helpdesk Support Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $3,000 + AWSWe are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of...

Roles & ResponsibilitiesSenior L1 Helpdesk Support Working Hours: Mon-Fri Working Location: Central Remuneration package: Up to $3,800 + AWSWe are seeking a proactive individual to support daily Technical Helpdesk operations at the Operation Centre. The ideal candidate will manage complex incidents, oversee staff performance, and ensure service levels are...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or...

Requirement Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline 3+ years of experience in IT production operations 1+ years of experience in leading the operations Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middlewareResponsibilities To assist the manager...

Customer Service Helpdesk (L1 Support) (102):Responsibilities: Perform followups to ensure problems have been resolved. Communicate problems and issues through weekly update in meeting Provide suggestion and solution to user Work with technology/ support or PMO in resolving issues Understand and record issues for tracking or investigation purpose based on...

5 days work week (Mon - Fri). Attractive remuneration package. Achieve work life balance whilst working in an open, fastpaced environment.Responsibilities: Provide L1 or L2 support by helping to resolve basic customer enquiries. Collecting general information about customer case and escalate to L3 support. Collate repeating cases for analysis and tracking....

Helpdesk/ Technical Support on basic PC Hardware, Software and ApplicationsNetwork EnvironmentRouter / Switches -Cisco, HP, FortinetVirtual Private Network CiscoPC Operating System -Microsoft Windows 10/11, Microsoft Active DirectoryServer Operating System -Windows Server 2016, 2019 and higher, LinuxIP Telephony System -CiscoProgramming Language -Windows and...

Position: Technical Helpdesk EngineerDuration: Permanent**Location: SingaporeResponsibilities: Perform basic troubleshooting based on SOP and guides Escalate tickets to next level and ensure resolution within Service Level Agreement Ensure that all customer queries and any followup interactions are logged into CRM accurately and timely. Proactively escalate...

HelpDesk Support Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner Ability to understand internal users needs and provide...

Roles & ResponsibilitiesIT Support Specialist (Up to 2.9K | L1 support)Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pmWorking Location: Pasir Panjang Benefits: Basic + Bonus + Excellent Staff BenefitsResponsibilities:Respond to cases through various channels including hotline, email, online forms, chatbot, portal, or case management...

Roles & ResponsibilitiesJob Responsibilities:Provide IT Helpdesk Support:Respond to user inquiries and troubleshoot technical issues. Assist with software installations, updates, and configurations. Maintain and support hardware, including computers, printers, and other peripherals.Domain Migration Assistance:Support the migration of user accounts, data, and...

L1 Support :Experience Level : 3 to 4 yearsYour Mission (Should You Choose to Accept):Be the frontline support person the go-to techie on-site. Resolve issues swiftly under our defined SLAs. Assist with installations, run patches & more. 1 to 2 years of minimum IT experience.Shift Timing: 12 hours shift - 8 am to 8 pm4 days day shift3 days off3 days night...

IT/Helpdesk Support Engineer (West)Monday - Friday, 8.30am-5pm,Saturday, 8.30-1pm (once a month)Transport at Boon Lay MRTAWS + Variable Bonus + Medical BenefitsJob Scope: First and Second level technical support for user's desktops and laptops (Windows OS) Basic troubleshooting of networking issues in Windows domain environment (TCP/IP, Active Directory,...

Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...

Job description:**IT Helpdesk ManagerWe are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical...

ACR Tier 1 functions and responsibilities _(not limited) _**:1st level troubleshooting of in supported systems- i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring Server and network availability and performance monitoring Password reset and unlock Perform log & route [to higher tier or Resolver...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational SupportLead, manage, and oversee the...

HELPDESK AND DESKTOP SUPPORT ENGINEERCompany : Delteq Pte LtdDesignation : Helpdesk & Desktop Support EngineerQualification : Certificate/Diploma In IT related DisciplinesExperience : 3 Years and aboveFull/Contract : Full time (Permanent)Skills/Domain : 3-5 years of working experience in delivering projects and presales.Responsibilities:Ø IT managed service...

We are looking for L1 Application Support Engineer to join a FinTech software company in Singapore- Working Hours: rotating shift job (currently will be office hours 9am-6pm arrangement)- Working Location: Tanjong Pagar- Salary up to $3,800 + AWS + Bonus (2-3 months)- Permanent position, great working culture and environment- **Entry level are welcome to...