Helpdesk/ Technical Support

Roles & ResponsibilitiesL1 IT Helpdesk Support Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $3,000 + AWSWe are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of...

Roles & ResponsibilitiesL1 IT Helpdesk Support Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $3,000 + AWSWe are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of...

Position: Technical Helpdesk EngineerDuration: Permanent**Location: SingaporeResponsibilities: Perform basic troubleshooting based on SOP and guides Escalate tickets to next level and ensure resolution within Service Level Agreement Ensure that all customer queries and any followup interactions are logged into CRM accurately and timely. Proactively escalate...

HelpDesk Support Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner Ability to understand internal users needs and provide...

Roles & ResponsibilitiesJob Responsibilities:Provide IT Helpdesk Support:Respond to user inquiries and troubleshoot technical issues. Assist with software installations, updates, and configurations. Maintain and support hardware, including computers, printers, and other peripherals.Domain Migration Assistance:Support the migration of user accounts, data, and...

IT/Helpdesk Support Engineer (West)Monday - Friday, 8.30am-5pm,Saturday, 8.30-1pm (once a month)Transport at Boon Lay MRTAWS + Variable Bonus + Medical BenefitsJob Scope: First and Second level technical support for user's desktops and laptops (Windows OS) Basic troubleshooting of networking issues in Windows domain environment (TCP/IP, Active Directory,...

Roles & ResponsibilitiesSenior L1 Helpdesk Support Working Hours: Mon-Fri Working Location: Central Remuneration package: Up to $3,800 + AWSWe are seeking a proactive individual to support daily Technical Helpdesk operations at the Operation Centre. The ideal candidate will manage complex incidents, oversee staff performance, and ensure service levels are...

Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...

Job description:**IT Helpdesk ManagerWe are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational SupportLead, manage, and oversee the...

HELPDESK AND DESKTOP SUPPORT ENGINEERCompany : Delteq Pte LtdDesignation : Helpdesk & Desktop Support EngineerQualification : Certificate/Diploma In IT related DisciplinesExperience : 3 Years and aboveFull/Contract : Full time (Permanent)Skills/Domain : 3-5 years of working experience in delivering projects and presales.Responsibilities:Ø IT managed service...

Helpdesk Ops Support (102):Responsibilities:- man the project mailbox- response/provide advise to users for issue raised- maintain and categorize incident logs in CRM- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA- compile weekly/monthly statistics for reportingRequirements: Educational Qualification: Diploma...

Roles & Responsibilities- 3 working days per week.- Helpdesk & I.T Desktop Support Skill required.- On The Job Training will be provided.- Good interpersonal & communication skills.- Resolving logged errors in a timely manner.- Providing I.T assistance to end user. - Ability to determine I.T needs and train end-users.Tell employers what skills you...

Scope:As a Helpdesk Support Specialist, you will get to:Monitor and observe system alerts or out of the normal system behaviours. Perform consolidation of records for reporting for monitoring, analytics or audit purposes. Perform post change system health checks to verify that the changes didn't caused undesirable behaviours. Manage the life cycle of...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational Support Lead, manage, and oversee the...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational Support Lead, manage, and oversee the...

Roles & ResponsibilitiesPresently we have a Job Opening for a IT Helpdesk positionIssue Management - Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot...

Presently we have a Job Opening for a Helpdesk position Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

**Job Description: - **" Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required." Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner" Ability to understand internal users needs and provide...

IT HELPDESK AGENTImmediate Vacancies for IT Helpdesk AnalystsJob Requirement: IT helpdesk firstlevel support Call Center experience is advantageous Basic experience with IT troubleshooting Problem diagnostics via remote support tool and calls Familiar with office productivity tools such as O36 Strong communication skills and detailed work Proficient Customer...