IT Helpdesk Agent

IT Helpdesk Agents X 6Job: Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar) Provide automated phone system with call recording, request for call back, voice mail, automated answering Log and track with resolver groups on their respective tickets Manage EndtoEnd ticket life cycle, monitor relevant metrics...

This is a 12 months contract assigned to our clientWork Location: Commonwealth MRTSalary Range : $4,000-$6,000Skills RequirementPresentation, client managememt, data analysis, hands on running the whole operation.Have experience in managing team of 50, inbound and outbound & resource planningShould know how to manage client KPI and expectations.Should know...

Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...

Roles & Responsibilities Provide comprehensive IT Helpdesk support to remote offices and users, ensuring efficient resolution of technical issues. Deliver prompt assistance to all levels of the business organization, including top executives, addressing their IT-related concerns effectively. Administer and troubleshoot Windows and macOS computers,...

IT helpdesk first-level supportCall Center experience is advantageousBasic experience with IT troubleshootingProblem diagnostics via remote support tool and callsFamiliar with office productivity tools such as O365Strong communication skills and detailed workProficient Customer ServiceLocation: Central / Tai SengQualification: Nitec or equivalentExperience:...

Customer Service Helpdesk (L1 Support) (102):Responsibilities: Perform followups to ensure problems have been resolved. Communicate problems and issues through weekly update in meeting Provide suggestion and solution to user Work with technology/ support or PMO in resolving issues Understand and record issues for tracking or investigation purpose based on...

Helpdesk Ops Support (102):Responsibilities:- man the project mailbox- response/provide advise to users for issue raised- maintain and categorize incident logs in CRM- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA- compile weekly/monthly statistics for reportingRequirements: Educational Qualification: Diploma...

Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...

Job Description1. lst level helpdesk to respond to callsProvide first call resolution to users who called into our hotline which is public facing, advising on issuesLiaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.Ensure proper documentation, notification, escalation, tracking and follow up of all...

Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided. Serve as the first point of contact for...

Immediate Vacancies for IT Helpdesk AnalystsJob Requirement: IT helpdesk firstlevel support Call Center experience is advantageous Basic experience with IT troubleshooting Problem diagnostics via remote support tool and calls Familiar with office productivity tools such as O36 Strong communication skills and detailed work Proficient Customer Service...

This is a 12 months contract assigend to our clientWork Location: Commonwealth MRTSalary Range : $2,500- $2,800Work ScheduleMon-Sun (including public holiday)2. 44 hrs per week3. 5.5 days per weekJob Description:Customer SatisfactionProvide support for resolution of customer problems, incidents, issues, requests and queriesLiaise with other support teams, or...

Job Description & RequirementsResponsibilities: 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues with login and mobile app. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper...

Title : Deskside EngineerEnvironment: Hospital EnvironmentLocation : polyclinics in SG(Travel involve)Duration : Full Time with ICSDescription (DESKTOP SUPPORT)Provides onsite support to users with good customer satisfaction for main and off-site;Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a...

Title : Deskside EngineerEnvironment: Hospital EnvironmentLocation : polyclinics in SG(Travel involve)Duration : Full Time with ICSDescription (DESKTOP SUPPORT)Provides onsite support to users with good customer satisfaction for main and off-site;Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a...

• Perform Asset Management of Infrastructure and Computing Devices• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware..• Work with 3rd parties vendors • Provide Training, Coaching and orienting users on how to use computer devices.• Be responsible for...

• Perform Asset Management of Infrastructure and Computing Devices• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware..• Work with 3rd parties vendors • Provide Training, Coaching and orienting users on how to use computer devices.• Be responsible for...

Job Role: Deskside EngineerNoof Positions:5Work Location **:HospitalsDescription:Provides onsite support to users with good customer satisfaction for main and off-site; Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure; Helps to maintain or...

Responsibilities: Provides onsite support to users with good customer satisfaction for main and offsite; Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure; Helps to maintain or improve the overall image of the support team; Level 1 & 2 level...

Perform Asset Management of Infrastructure and Computing Devices Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware. Work with 3rd parties vendors Provide Training, Coaching and orienting users on how to use computer devices. Be responsible for completing assigned...