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IT Helpdesk Agents X 6
2 weeks ago
IT Helpdesk Agents X 6
Job:
- Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar)
- Provide automated phone system with call recording, request for call back, voice mail, automated answering
- Log and track with resolver groups on their respective tickets
- Manage EndtoEnd ticket life cycle, monitor relevant metrics and ensure proper ticket closure
Requirements:
- NITEC/Diploma in IT
- Knowledge in IT skills
- Good knowledge in computer hardware and software
- Working experience in IT Helpdesk environment
- Onthejob training is provided
- Normal office hours with 5days work week
- Work location: Ang Mo Kio
Damien lee tian hong
R1106726
16C8462
-
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