IT Helpdesk Agents X 6

2 weeks ago


Singapore MAESTRO HUMAN RESOURCE PTE. LTD. Full time

IT Helpdesk Agents X 6

Job:

  • Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar)
  • Provide automated phone system with call recording, request for call back, voice mail, automated answering
  • Log and track with resolver groups on their respective tickets
  • Manage EndtoEnd ticket life cycle, monitor relevant metrics and ensure proper ticket closure

Requirements:

  • NITEC/Diploma in IT
  • Knowledge in IT skills
  • Good knowledge in computer hardware and software
  • Working experience in IT Helpdesk environment
  • Onthejob training is provided
  • Normal office hours with 5days work week
  • Work location: Ang Mo Kio
Maestro HR

Damien lee tian hong

R1106726

16C8462
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