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Customer Service Agent
2 weeks ago
1. lst level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle responses via the Chatbot Agent
- Able to take stress of answering calls from members of public
- Minimum 12 months of call center environment
2.
Education background:
Minimum O Level and above
Timing
- Comfortable with rotational shift
2. 44 hours per week (5.5 days of work)
- Monday-Sunday (including public holiday)
- Shifting Schedule
(7.30am-11pm)
Night Shift
(10pm-7am /11pm-8am)
Not Specified
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