Customer Service Agent

2 weeks ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Job Description
1. lst level helpdesk to respond to calls

  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle responses via the Chatbot Agent
  • Able to take stress of answering calls from members of public
Skills Requirement

  • Minimum 12 months of call center environment

2.

Education background:

Minimum O Level and above

Timing

  • Comfortable with rotational shift
(24 hours shifting)
2. 44 hours per week (5.5 days of work)

  • Monday-Sunday (including public holiday)
  • Shifting Schedule
Morning/Afternoon Shift
(7.30am-11pm)
Night Shift
(10pm-7am /11pm-8am)

Not Specified

  • Singapore Hawker Pacific Full time

    Summary:Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...


  • Singapore ZUELLIG PHARMA SPECIALTY SOLUTIONS GROUP PTE. LTD Full time

    Job Responsibilities:Deliver prompt and efficient service to order processing via call centre hotline, email, sales orderPerform accurate and prompt entry of orders in the systemEnsure timely and accurate processing of orders received through the order hotline and faxesEnsure that critical information with regards to urgent delivery, special timing request...


  • Central Singapore PERSOLKELLY Full time

    A customer service call center is a department where a team of agents handle inbound and outbound phone calls from customers. It is a cloud-based software solution that enables effective management of incoming and outgoing communication, including routing and reporting.Responsibilities: Explaining products and services to customers and prospective customers...


  • Singapore AM RECRUITMENT PTE. LTD. Full time

    As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...


  • Singapore AM RECRUITMENT PTE. LTD. Full time

    As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...


  • Singapore AM RECRUITMENT PTE. LTD. Full time

    As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...


  • Singapore AM RECRUITMENT PTE. LTD. Full time

    As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResposiilitiesEnsure compliance with safety,...


  • Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    MNC company located at Gul Lane looking for Logistics Customer Service AgentReporting to: Customer Service ManagerLocation: Gul Lane (Tuas)/ Ubi MRTResponsibilities: Process customer orders/enquiries daily by Email, fax, or phone call. Coordinate and correspond to customer/sales order status. Coordinate with internal department to ensure smooth...


  • Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    MNC company located at Gul Lane looking for Logistics Customer Service AgentReporting to: Customer Service ManagerLocation: Gul Lane (Tuas)/ Ubi MRTResponsibilities: Process customer orders/enquiries daily by Email, fax, or phone call. Coordinate and correspond to customer/sales order status. Coordinate with internal department to ensure smooth...


  • Singapore SATS Full time

    About us About SATS - Feed and Connect Communities**SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect...


  • Singapore AM RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesAs a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResponsibilities Ensure...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesWe are looking to hire Contract Customer Service Agents to work with our clients from reputable healthcare organizations.Job Responsibilities:Process customer orders and inquiries daily via email, fax, or phone.Follow up closely with business units on regular or ad-hoc billing; create monthly reports and post invoices.Communicate with...


  • Singapore AM RECRUITMENT PTE. LTD. Full time

    As a customer service agent, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable travel experience. You will be responsible for assisting passengers with check-in, boarding, and providing necessary information and support throughout their journey.Location: Changi AirportResponsibilities: Ensure compliance with safety,...


  • Singapore MCI CAREER SERVICES PTE LTD Full time

    Job Summary:Changi Airport3 Shift, Morning, Afternoon, Night (8 hours per shift)Salary: Basic + Allowance + OT Training ProvidedCompletion Bonus + VB + Joining Bonus 5000 Job Responsibility:Front line customer serviceAssist Airline for front line counter operationAssist in checking in @ counter, check passport, issue boarding tickets, answer airlines...


  • Singapore MCI CAREER SERVICES PTE LTD Full time

    Job Summary:Changi Airport3 Shift, Morning, Afternoon, Night (8 hours per shift)Salary: Basic + Allowance + OT Training ProvidedCompletion Bonus + VB + Joining Bonus 5000 Job Responsibility:Front line customer serviceAssist Airline for front line counter operationAssist in checking in @ counter, check passport, issue boarding tickets, answer airlines...


  • Singapore MCI CAREER SERVICES PTE LTD Full time

    Job Summary:Changi Airport3 Shift, Morning, Afternoon, Night (8 hours per shift)Salary: Basic + Allowance + OT Training ProvidedCompletion Bonus + VB + Joining Bonus 5000 Job Responsibility:Front line customer serviceAssist Airline for front line counter operationAssist in checking in @ counter, check passport, issue boarding tickets, answer airlines...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesWe are hiring Contract Customer Service Agents to be outsourced to a globally renowned organisation.JOB SCOPEProcess customer orders/enquiries daily by email, fax, or phone call.Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.Coordinate and correspond to customer/sales...


  • Singapore SIX FINANCIAL INFORMATION SINGAPORE PTE. LTD. Full time

    SIX operates the infrastructure underpinning the Swiss financial sector and offers a comprehensive range of services around the world in the fields of securities trading and settlement, financial information and payment transactions.-**Job IntroductionAs a Customer Support Agent, you will be in a central position to significantly influence the service...

  • Support Service Agent

    2 weeks ago


    Singapore GLIFE TECHNOLOGIES PTE. LTD. Full time

    Job Description:We are looking for the chosen one, a Customer Service Agent with an elasticity of skills to join our growing team based in Singapore. The agent responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the...


  • Singapore EVERGENCE PTE. LTD. Full time

    ****SINGAPOREANS ONLY ****CUSTOMER SERVICE AGENT (AIRPORT) – Contract $2,100/month Gross before CPF deduction (1 year contract, renewable up to 3 years) MUST COMMIT TO 1.5 MONTHS OF TRAININGJob Description:1. Handling Check In duties.- Check and ensure that flight tickets and travel documents are valid for flight- Weigh and tag passengers' luggage.-...