Customer Service Helpdesk

This is a 12 months contract assigned to our clientWork Location: Commonwealth MRTSalary Range : $4,000-$6,000Skills RequirementPresentation, client managememt, data analysis, hands on running the whole operation.Have experience in managing team of 50, inbound and outbound & resource planningShould know how to manage client KPI and expectations.Should know...

IT HELPDESK AGENTImmediate Vacancies for IT Helpdesk AnalystsJob Requirement: IT helpdesk firstlevel support Call Center experience is advantageous Basic experience with IT troubleshooting Problem diagnostics via remote support tool and calls Familiar with office productivity tools such as O36 Strong communication skills and detailed work Proficient Customer...

Roles & ResponsibilitiesL1 IT Helpdesk Support Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $3,000 + AWSWe are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of...

Roles & ResponsibilitiesL1 IT Helpdesk Support Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $3,000 + AWSWe are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of...

We are looking for a IT Helpdesk Technician:Location: Toa PayohGross Salary: S$2,400 IT helpdesk first level support with basic IT skills Basic experiences with IT troubleshooting Log incident and Service Request tickets and assigned to respective party Follow through ticket incidents till case closure Able to execute instructions from Lv2 engineers Problem...

Presently we have a Job Opening for a Helpdesk position Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

HelpDesk Support Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner Ability to understand internal users needs and provide...

Job description:**IT Helpdesk ManagerWe are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical...

Presently we have a Job Opening for a IT Helpdesk positionEscalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided.Serve as the first point of contact for all incidents Prepare issues statistic for reporting...

Position: Technical Helpdesk EngineerDuration: Permanent**Location: SingaporeResponsibilities: Perform basic troubleshooting based on SOP and guides Escalate tickets to next level and ensure resolution within Service Level Agreement Ensure that all customer queries and any followup interactions are logged into CRM accurately and timely. Proactively escalate...

Roles & ResponsibilitiesPresently we have a Job Opening for a IT Helpdesk positionIssue Management - Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot...

Seeking a highly competent and organized IT helpdesk manager with experience in software procurement, installation, administration, and compatibility. Possessing a proven ability to maintain the day-to-day helpdesk operations of an IT Infrastructure and its business systems, as well as executing projects from conception to commencement. With an extensive...

Roles & ResponsibilitiesSenior L1 Helpdesk Support Working Hours: Mon-Fri Working Location: Central Remuneration package: Up to $3,800 + AWSWe are seeking a proactive individual to support daily Technical Helpdesk operations at the Operation Centre. The ideal candidate will manage complex incidents, oversee staff performance, and ensure service levels are...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational SupportLead, manage, and oversee the...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational Support Lead, manage, and oversee the...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational Support Lead, manage, and oversee the...

Job details: Location: Singapore Job Type: Permanent Discipline:Banking & Financial ServicesInformation Technology- Reference: BF/WYS/ITHL/ C Posted: 1 minute ago Consultant:Wong Yu ShanConsultant Phone: Share this job:Job description:We are working with a leading Financial Services to search for an IT Helpdesk lead.RESPONSIBILITIES:As the IT Helpdesk lead,...

Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...

Roles & Responsibilities- 3 working days per week.- Helpdesk & I.T Desktop Support Skill required.- On The Job Training will be provided.- Good interpersonal & communication skills.- Resolving logged errors in a timely manner.- Providing I.T assistance to end user. - Ability to determine I.T needs and train end-users.Tell employers what skills you...

Responsibilities: Maintain stable and smooth 24 x 7 operation of Contact Centre (Shift rotating) Establish and track key metrics to manage the quality of customer service Provide guidance to customer service officers and coordinate across departments to solve important and challenging issues Drive/implement initiatives to enhance customer satisfaction...