IT Helpdesk

2 weeks ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Presently we have a Job Opening for a IT Helpdesk position

Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided.

Serve as the first point of contact for all incidents Prepare issues statistic for reporting purposes.


Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.

Track and report on issues resolution.

Assess common issues and suggest improvement points.

Track and report on day-to-day operations to maintain system stability

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