L1 IT Helpdesk Support

Roles & ResponsibilitiesL1 Helpdesk Support Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $3,000 + AWSWe are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of...

Roles & ResponsibilitiesSenior L1 Helpdesk Support Working Hours: Mon-Fri Working Location: Central Remuneration package: Up to $3,800 + AWSWe are seeking a proactive individual to support daily Technical Helpdesk operations at the Operation Centre. The ideal candidate will manage complex incidents, oversee staff performance, and ensure service levels are...

Requirement Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline 3+ years of experience in IT production operations 1+ years of experience in leading the operations Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middlewareResponsibilities To assist the manager...

Customer Service Helpdesk (L1 Support) (102):Responsibilities: Perform followups to ensure problems have been resolved. Communicate problems and issues through weekly update in meeting Provide suggestion and solution to user Work with technology/ support or PMO in resolving issues Understand and record issues for tracking or investigation purpose based on...

Helpdesk Ops Support (102):Responsibilities:- man the project mailbox- response/provide advise to users for issue raised- maintain and categorize incident logs in CRM- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA- compile weekly/monthly statistics for reportingRequirements: Educational Qualification: Diploma...

Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...

5 days work week (Mon - Fri). Attractive remuneration package. Achieve work life balance whilst working in an open, fastpaced environment.Responsibilities: Provide L1 or L2 support by helping to resolve basic customer enquiries. Collecting general information about customer case and escalate to L3 support. Collate repeating cases for analysis and tracking....

HelpDesk Support Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner Ability to understand internal users needs and provide...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or...

**ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...

Roles & ResponsibilitiesAdvance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.To us,...

Roles & ResponsibilitiesAdvance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.To us,...

L1 Support :Experience Level : 3 to 4 yearsYour Mission (Should You Choose to Accept):Be the frontline support person the go-to techie on-site. Resolve issues swiftly under our defined SLAs. Assist with installations, run patches & more. 1 to 2 years of minimum IT experience.Shift Timing: 12 hours shift - 8 am to 8 pm4 days day shift3 days off3 days night...

Roles & ResponsibilitiesIT Support Specialist (Up to 2.9K | L1 support)Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pmWorking Location: Pasir Panjang Benefits: Basic + Bonus + Excellent Staff BenefitsResponsibilities:Respond to cases through various channels including hotline, email, online forms, chatbot, portal, or case management...

ACR Tier 1 functions and responsibilities _(not limited) _**:1st level troubleshooting of in supported systems- i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring Server and network availability and performance monitoring Password reset and unlock Perform log & route [to higher tier or Resolver...

Roles & Responsibilities- 3 working days per week.- Helpdesk & I.T Desktop Support Skill required.- On The Job Training will be provided.- Good interpersonal & communication skills.- Resolving logged errors in a timely manner.- Providing I.T assistance to end user. - Ability to determine I.T needs and train end-users.Tell employers what skills you...

Scope:As a Helpdesk Support Specialist, you will get to:Monitor and observe system alerts or out of the normal system behaviours. Perform consolidation of records for reporting for monitoring, analytics or audit purposes. Perform post change system health checks to verify that the changes didn't caused undesirable behaviours. Manage the life cycle of...

Roles & ResponsibilitiesIT Engineer | L1 & L2 Support | Network Infrastructure | ClementiWorking hours: 5-day, Mon to Fri, 8:30am to 6pmWorking Location: Pandan Road, ClementiSalary: $4300 - $4800Responsibilities: Hardware and software application support, network infrastructure maintenance, Administration of Office 365, Exchange, SharePoint, OneDrive and...

Roles & ResponsibilitiesIT Engineer | L1 & L2 Support | Network Infrastructure | ClementiWorking hours: 5-day, Mon to Fri, 8:30am to 6pmWorking Location: Pandan Road, ClementiSalary: $4300 - $4800Responsibilities: Hardware and software application support, network infrastructure maintenance, Administration of Office 365, Exchange, SharePoint, OneDrive and...

Presently we have a Job Opening for a Helpdesk position Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.