Helpdesk Support Specialist L1/l2

2 weeks ago


Singapore ScienTec Consulting Full time
5 days work week (Mon - Fri).

  • Attractive remuneration package.
  • Achieve work life balance whilst working in an open, fastpaced environment.

Responsibilities:

  • Provide L1 or L2 support by helping to resolve basic customer enquiries.
  • Collecting general information about customer case and escalate to L3 support.
  • Collate repeating cases for analysis and tracking.
  • Maintain and update knowledge base of customer queries and solutions.
  • Perform simple manual testing on software portal.

Requirements:

  • Minimum Diploma in any Information Technology related field.
  • Working experience on ticketing systems using JIRA/Zendesk.
  • Knowledge on Appian, Ruby on Rails or ReactJS will be advantageous.
  • Customer service oriented.
Lee Wen Ying (Mattias) - R

ScienTec Consulting Pte Ltd - 11C5781

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