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Helpdesk Support Specialist L1/l2
2 weeks ago
- Attractive remuneration package.
- Achieve work life balance whilst working in an open, fastpaced environment.
Responsibilities:
- Provide L1 or L2 support by helping to resolve basic customer enquiries.
- Collecting general information about customer case and escalate to L3 support.
- Collate repeating cases for analysis and tracking.
- Maintain and update knowledge base of customer queries and solutions.
- Perform simple manual testing on software portal.
Requirements:
- Minimum Diploma in any Information Technology related field.
- Working experience on ticketing systems using JIRA/Zendesk.
- Knowledge on Appian, Ruby on Rails or ReactJS will be advantageous.
- Customer service oriented.
ScienTec Consulting Pte Ltd - 11C5781
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