Desktop Support

2 weeks ago


Singapore TECHEDGE-SOLUTION PRIVATE LIMITED Full time
Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

  • Excellent communication relationshipbuilding and internal customer service skills
  • Willing to work offhours and weekends when required for projects or emergency support.
  • Provide first level /Second Level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
  • Provide L1 /L2 support to non‐network attached printers.

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