![Technology Business Solutions, LLC](https://media.trabajo.org/img/noimg.jpg)
IT Helpdesk Manager
2 weeks ago
Possessing a proven ability to maintain the day-to-day helpdesk operations of an IT Infrastructure and its business systems, as well as executing projects from conception to commencement.
With an extensive knowledge of monitoring and controlling security within guidelines to ensure compliance and report on possible improvements. Seeking a well-mannered, detail-oriented, articulate individual who can act as a important point of contact for colleagues and clients.Duties
- Managing day to day helpdesk
- Ticket Creation, Update, Resolution. Ensure SLA's are being met with team mates and detailed notes are being added to tickets. Ensure team members are updating and closing their tickets while continually acting on them in a timely manner.
Desktop Support
- Installation, Configuration, and Maintenance of all customer workstations. Professionallevel knowledge of all Windows products.
Project Management
- Work with clients point of contact as required for any necessary IT projects. Ensure that you and your team complete projects and meets expected milestones as required.
Project Engineering
- Participate in IT projects at the engineering level. Ensure that all areas of projects you are assigned to are performed as required and on time.
Preferred Skills and Experience
- Microsoft Active Directory
- Creation of AD Accounts. Administration of Accounts, Groups, and Contacts
Office 36
- Administration of O365 Accounts. Ability to create accounts, delete accounts, lockout users, reset passwords, enable MFA, grant permissions as well as other tasks.
Azure AD Administration
- Administration of Azure AD Computer and User accounts.
- Windows & OS Experience
- Ability to install and configure Windows Professional. Customize Windows settings as required. Enable BitLocker, Add Printers, Map Network Drives, Troubleshoot Application issues as needed.
Helpdesk Ticketing Systems
- Atera, Spiceworks, JIRA Service Desk, Remedy, Zendesk, KACE, and/or others. Ability to create, classify, update, and close tickets. Run ticket reports and ensure established SLA's are being met.
Systems Experience
- Windows Server Standard Edition Required
Office 36
- Required
Microsoft Azure
- Required
Amazon AWS
- Required
- Google Cloud Platform bonus
- Hyper V Administration bonus
- VMware (VCenter & VSphere) bonus
Pay:
$3, $4,500.00 per month
Schedule:
- Day shift
- Monday to Friday
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