IT Help Desk Agent

Job Title: Technical Help Desk SupportLocation: RemoteHours: Must be available during weekends and US hoursLanguages Required: English should be Fluent (Mandarin would be a plus)We are seeking a highly skilled Technical Help Desk Support to manage and resolve hardware-related tickets for our clients, primarily focusing on data centre operations.Key...

Roles & Responsibilities· Support day to day IT operations (e.g. printer setup / troubleshooting end user applications)· IT End user support helpdesk· Google workspace administration / ensuring smooth operation of End User accounts· Responsible for maintaining and administering Sub Systems· Produce quality HTML5 CSS templates· Provide Graphical User...

Roles & ResponsibilitiesWe are seeking a motivated and organized Help Desk Team Lead to oversee a team of 3-4 technical support specialists. This role offers the opportunity to lead a dynamic team while contributing your own technical expertise to ensure exceptional customer service.Responsibilities:Team Leadership: Supervise and mentor a team of 3-4...

Roles & ResponsibilitiesWe are seeking a motivated and organized Help Desk Team Lead to oversee a team of 3-4 technical support specialists. This role offers the opportunity to lead a dynamic team while contributing your own technical expertise to ensure exceptional customer service.Responsibilities:Team Leadership: Supervise and mentor a team of 3-4...

Singapore**Experience**: servicedesk**Skills**:servicedesk- Have Service Desk experience of 1-3 yearsPreferably Locals

The main responsibilities and tasks of this position are listed as, but not limited to the following:Organize and manage the Front Desk Counter with tact and diplomacy. Check VIP/Wedding rooms are blocked for arrival. Check room change book for any room change to follow up. Check and resolve traces. Prepare and tally showrooms available. To monitor for...

Roles & ResponsibilitiesSECTION B: KEY RESPONSIBILITIES AND RESULTS1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3....

Roles & ResponsibilitiesSECTION B: KEY RESPONSIBILITIES AND RESULTS1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3....

Roles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...

Position: IT Support Specialist at an Educational InstituteRoles & Responsibilities:Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emailsEscalation, tracking, and resolution of all incident/service requests/problems in a professional and timely mannerMay be required to cover onsite support as and...

1. Operation Support Undertake helpdesk requests including autoline level 1 ticket are resolved within SLA or escalated to respective team with 95% of responses satisfying request for followup from users. without need Sharing of knowledge To Ensure the team has a common skillset To achieve less than 5% of negative feedback from users. Ensure there is less...

Job Description & RequirementsResponsibilities To assist the Property Executive with all services, documentation, filing, and respond to feedback from residents; maintenance requests, weekly reports and monitor work progress. Supports front desk and Mass check in/out exercise. Administer room bookings and necessary billingsRequirements: At least GCE 'O'...

Published- March 11, 2023- Location- Singapore, Singapore- Job Type- Full-timeDescription:Job Description & Requirements:Responsibilities To assist the Property Executive with all services, documentation, filing, and respond to feedback from residents; maintenance requests, weekly reports and monitor work progress. Supports front desk and Mass check in/out...

Key Responsibilities: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level. Maintain ownership of cases and followup on reported issues until closure and gather...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Process customers' remittance orders at front desk Chinese language (written and spoken) proficiency is essential as our customers are mainly Chinese speaking. Basic English language proficiency is also required. Computer literate As our business involves exchange of difference currencies, being good at calculation is essential Able to work on...

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale.We have also built something even stronger and more valuable: an award-winning culture based on trust,...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Responsible for Information desk activities (including guest queries, information, mail, and messages). Strive to implement the AccorHotels Vision and demonstrate active use of the AccorHotels Values Lead and support all Guest Experience Initiatives within the property. Guest Satisfaction, to ensure guests have a smooth running stay at the hotel. Maintains...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...