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IT Help Desk
3 weeks ago
- Undertake helpdesk requests including autoline level 1 ticket are resolved within SLA or escalated to respective team with 95% of responses satisfying request for followup from users. without need
- Sharing of knowledge To Ensure the team has a common skillset
- To achieve less than 5% of negative feedback from users.
- Ensure there is less than 5% of outdated IT asset.
- To develop documentation and guide that is effective with no more than mínimal editing errors.
- To respond promptly to operation support tasks as instructed by Country Senior Manager or Senior Engineer, Network & Infrastructure.
- To provide regular updates of operation support tasks assigned.
- To remain fully contactable and actively monitoring Helpdesk tickets during working business hours.
- Cost management
- Evaluate any enduser computing asset that are suitable for redeployment. If purchase is required, document the evaluation in detailed description and the for it to be selected and sign off by Team lead. recommendation
- Total purchases requests should have less than 5% of rejection from approver.
- To track and followup on Capex, Coupa PO, invoicing and delivery so budget is captured in the correct month.
- Project
- Providing support to ensure the project not limiting to those below are completed on
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Technical Help Desk Support
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IT Help Desk Service and Front-end Developer
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Senior Administrative Help Desk Officer
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Senior Administrative Help Desk Officer
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Principal UX Designer
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Financial Planning
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Service Desk
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IT Help Desk Agent
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Associate General Counsel, Employment
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IT Service Desk Engineer
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Front Desk Staff
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Sales Operations Intern
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Service Desk
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Customer Service Help-desk
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IT Service Desk Engineer
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Front Desk Receptionist
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Hiring for Service Desk Engineer
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Front Desk Intern
3 weeks ago
Singapore Coeus International Holdings Xin Yuan Fei Education Hub Full timeCompanyCoeus International Holdings / Xin Yuan Fei Education HubDesignationFront Desk InternDate Listed12 May 2023Job TypeEntry Level / Junior Executive Free/ProjPart/TempIntern/TSJob PeriodFrom Jul 2023, For At Least 2 MonthsProfessionAdmin / SecretarialIndustryOthersLocation Name110 Middle Road, SingaporeAddress110 Middle Rd, Singapore 188968MapAllowance /...