IT Service Desk Engineer

Responsibilities: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and followup on reported issues until closure and gather...

Service Desk EngineerSUMMARY: Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolveable by Service Desk after remote troubleshooting, the incident...

Join Our Team as a Helpdesk Support Specialist at XYZ CompanyPerforming Level 1/2 diagnosis and resolution of incidents/requests raisedLogging and tracking customer system problems, incidents, issues, requests, and user queriesEnsuring all issues are prioritized and resolved within SLA standardsConducting incident closure, verifying problem resolution with...

CompanyCivil Service ClubDesignationFront Desk ReceptionistDate Listed15 Nov 2023Job TypeEntry Level / Junior Executive Part/TempJob PeriodFlexible Start, For At Least 1 MonthProfessionAdmin / SecretarialIndustrySocial ServicesLocation NameAddress91 Bukit Batok West Ave 2, Singapore 659206MapAllowance / Remuneration$11 hourlyCompany ProfileJob...

Job descriptionResponsibilities: Provides 24x7 Service Desk support as defined by first response/Tier 1 support.including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/afterduty hours on call/emergency requirements. Shift work is required.CORE COMPETENCIES: Analysing...

Roles & ResponsibilitiesIT SERVICE DESK ANALYSTPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...

Summary and Overview Service Desk Engineer Singapore Permanent Full Time Competitive Salary and BenefitsYou will support the business by providing first and second line IT service desk support to Equiom employees globally.Your New RoleWorking as a Service Desk Engineer, the responsibilities of the role will grow and adapt to changing needs and demands,...

Provides 24x7 Service Desk support as defined by first response/Tier 1 support.- including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/after- duty hours on call/emergency requirements. Shift work is required.Schedule: Monday to Friday

This is a 12 months contract assigned to our clientWork Location: Serangoon NorthSalary Range : $2,300-$2,600Shifting Schedule1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)Monday-Sunday (including public holiday)Job Description:Service Desk expereinceResponsible for supporting the IT Help Desk Services organization to...

Purpose:The IT Service Desk is the first point of contact for users for questions, requests, and incidents.The IT Service Desk function: Defines and deploys the ITprocesses and tooling for request, incident, change and problemmanagement for the entire ITfunction and aligns these processes with Operations and Product to aim for a consistent customer...

The role will be covering 2 x 12 hour shifts on the weekend and 2 x 8 hour shifts during the week. Hybrid working is available.The RoleWhat you'll doWhat you'll bringWhat you need: Service desk expertise with ITSM and incident management tools such as ServiceNow and PagerDuty Excellent verbal and written communication & customer service skills via various...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale.We have also built something even stronger and more valuable: an award-winning culture based on trust,...

Service Desk AnalystJob PurposeDrive to closure for incidents & Service Requests tickets raised.Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.Responsibilities: Diagnose and resolve technical hardware and software issues via call or remote tools. Opens, tracks, and closes trouble tickets; ensuring...

Roles & ResponsibilitiesSECTION A: POSITION SUMMARY-Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift. SECTION B: KEY RESPONSIBILITIES AND RESULTS 1.Provide First Call Resolution (FCR)...

Singapore**Experience**: servicedesk**Skills**:servicedesk- Have Service Desk experience of 1-3 yearsPreferably Locals

Working location: Mapletree Business City, Pasir Panjang (Nearest MRT: Labrador Park) Contract term: 1-year contract, renewal basis 1 month completion bonus The successful candidate will be responsible for providing exceptional service desk support, incident management, and ticket escalation to ensure customer satisfaction and adherence to corporate policies...

Job Scope: Support Change Management, Incident and Problem Management for IT Services (IT Infrastructure, Data Centre Operations, etc) Service desk management including IT Service Request, System Change and Enhancement Prepare and present status report of IT Service delivery performance metrics to stakeholders Manage IT operational risk and issues, system...

Roles & ResponsibilitiesJob Opportunity: Service Desk Officer (1 Year Contract)Location: Suntec, SingaporeWorking Hours: Office Hours (details to be confirmed)Salary Range: $3,000 - $4,000Contract Type: Contract/OutsourcedKey Responsibilities:Helpdesk Support:First-Level User Problems: Provide helpdesk support by resolving first-level user issues and...

Service Desk | Cert Provided | No experience required | Singaporean only Responsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first...