Senior Service Desk Engineer

Join Our Team as a Helpdesk Support Specialist at XYZ CompanyPerforming Level 1/2 diagnosis and resolution of incidents/requests raisedLogging and tracking customer system problems, incidents, issues, requests, and user queriesEnsuring all issues are prioritized and resolved within SLA standardsConducting incident closure, verifying problem resolution with...

Service Desk EngineerSUMMARY: Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolveable by Service Desk after remote troubleshooting, the incident...

COMPANY DESCRIPTIONKaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning...

CompanyCivil Service ClubDesignationFront Desk ReceptionistDate Listed15 Nov 2023Job TypeEntry Level / Junior Executive Part/TempJob PeriodFlexible Start, For At Least 1 MonthProfessionAdmin / SecretarialIndustrySocial ServicesLocation NameAddress91 Bukit Batok West Ave 2, Singapore 659206MapAllowance / Remuneration$11 hourlyCompany ProfileJob...

Job descriptionResponsibilities: Provides 24x7 Service Desk support as defined by first response/Tier 1 support.including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/afterduty hours on call/emergency requirements. Shift work is required.CORE COMPETENCIES: Analysing...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Roles & ResponsibilitiesIT SERVICE DESK ANALYSTPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...

Provides 24x7 Service Desk support as defined by first response/Tier 1 support.- including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/after- duty hours on call/emergency requirements. Shift work is required.Schedule: Monday to Friday

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale.We have also built something even stronger and more valuable: an award-winning culture based on trust,...

This is a 12 months contract assigned to our clientWork Location: Serangoon NorthSalary Range : $2,300-$2,600Shifting Schedule1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)Monday-Sunday (including public holiday)Job Description:Service Desk expereinceResponsible for supporting the IT Help Desk Services organization to...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Purpose:The IT Service Desk is the first point of contact for users for questions, requests, and incidents.The IT Service Desk function: Defines and deploys the ITprocesses and tooling for request, incident, change and problemmanagement for the entire ITfunction and aligns these processes with Operations and Product to aim for a consistent customer...

The role will be covering 2 x 12 hour shifts on the weekend and 2 x 8 hour shifts during the week. Hybrid working is available.The RoleWhat you'll doWhat you'll bringWhat you need: Service desk expertise with ITSM and incident management tools such as ServiceNow and PagerDuty Excellent verbal and written communication & customer service skills via various...

Roles & ResponsibilitiesWe are looking for an experienced and proactive Senior IT Support Engineer for one of our global clients. Reporting to the IT Support Lead, he/she will be the first point of contact for users regarding any IT issues, ensuring a positive customer experience and maintaining effective 24/7 IT service desk services. The ideal candidate...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

CompanyAlpheaus Pte LtdDesignationService DeskDate Listed15 Mar 2024Job TypeExperienced / Senior Executive Full/PermFree/ProjJob PeriodImmediate Start, PermanentProfessionCustomer Service / CommunicationsIndustryComputer and ITLocation NameSingaporeAllowance / Remuneration$2,200 - 2,700 monthlyCompany ProfileAbout the job: Answering incoming calls and making...

Roles & ResponsibilitiesSECTION A: POSITION SUMMARY-Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift. SECTION B: KEY RESPONSIBILITIES AND RESULTS 1.Provide First Call Resolution (FCR)...

Service Desk AnalystJob PurposeDrive to closure for incidents & Service Requests tickets raised.Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.Responsibilities: Diagnose and resolve technical hardware and software issues via call or remote tools. Opens, tracks, and closes trouble tickets; ensuring...

Singapore**Experience**: servicedesk**Skills**:servicedesk- Have Service Desk experience of 1-3 yearsPreferably Locals

Working location: Mapletree Business City, Pasir Panjang (Nearest MRT: Labrador Park) Contract term: 1-year contract, renewal basis 1 month completion bonus The successful candidate will be responsible for providing exceptional service desk support, incident management, and ticket escalation to ensure customer satisfaction and adherence to corporate policies...