Current jobs related to service desk engineer - Singapore - ITCAN PTE. LIMITED
-
Service Desk Engineer
2 weeks ago
Singapore ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD. Full timeAbout ST Engineering Cloud and Data Centre SolutionsWe are a global technology, defence, and engineering group with a diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment, and Compassion.Our Mission Software &...
-
Service Desk Engineer
2 weeks ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeJob SummaryGOLDTECH RESOURCES PTE LTD is seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our customers receive the highest level of service.Key ResponsibilitiesTechnical Support: Provide...
-
Service Desk Engineer
3 months ago
Singapore ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesAbout ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses...
-
Service Desk Engineer
3 weeks ago
Singapore MyCareersFuture Full timeRoles & Responsibilities About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of...
-
Service Desk Specialist
3 days ago
Singapore U3 INFOTECH PTE. LTD. Full timeJob Title: Service Desk EngineerJob Summary:The Service Desk Engineer will provide first-level technical support to users, resolving issues in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong understanding of IT systems, and the ability to work independently.Key Responsibilities:Provide technical...
-
IT Service Desk Manager
2 weeks ago
Singapore JOBLINE RESOURCES PTE. LTD. Full timeJob SummaryJobline Resources PTE. LTD. is seeking an experienced IT Service Desk Manager to lead our service delivery team. As a key member of our operations team, you will be responsible for overseeing the delivery of IT services, ensuring they meet established service quality standards.Key ResponsibilitiesOversee the delivery of IT services, ensuring they...
-
IT Service Desk Manager
1 week ago
Singapore JOBLINE RESOURCES PTE. LTD. Full timeJob Title: Operation ManagerAt JOBLINE RESOURCES PTE. LTD., we are seeking an experienced Operation Manager to lead our IT Service Desk team. The successful candidate will be responsible for overseeing the delivery of IT services, ensuring they meet established SLAs and service quality standards.Key Responsibilities:Oversee the delivery of IT services,...
-
Service Desk Engineers
2 weeks ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeRoles & Responsibilities Perform Level 1/2 diagnosis and resolution of incidents / requests raised Log and track customer system problems, incidents, issues, requests and queries raised by users Ensure all issues are prioritized and resolved within SLA standards Perform incident closure, verifying problem resolution with users and documenting resolution...
-
IT Service Desk Manager
3 days ago
Singapore JOBLINE RESOURCES PTE. LTD. Full timeJob Title: Operation ManagerAt JOBLINE RESOURCES PTE. LTD., we are seeking an experienced Operation Manager to lead our IT Service Desk team. As a key member of our organization, you will be responsible for overseeing the delivery of IT services, ensuring they meet established SLAs and service quality standards.Key Responsibilities:Oversee the delivery of IT...
-
Service Desk Engineer
2 weeks ago
Singapore AVENSYS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...
-
Service Desk Engineer
3 weeks ago
Singapore MyCareersFuture Full timeJob SummaryMyCareersFuture is seeking a skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing first-level technical support to our clients via phone and email.Key ResponsibilitiesProvide first call resolution (FCR) technical support to clients via phone and email.Perform first-level troubleshooting...
-
Service Desk Operations Manager
3 weeks ago
Singapore MyCareersFuture Full timeJob Description**Job Title:** Service Desk Operations Manager**Job Summary:** We are seeking an experienced Service Desk Operations Manager to join our team at MyCareersFuture. The successful candidate will be responsible for overseeing the delivery of IT services, ensuring they meet established Service Level Agreements (SLAs) and service quality...
-
Service Desk Support Specialist
3 days ago
Singapore ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD. Full timeAbout ST Engineering Cloud and Data Centre SolutionsST Engineering Cloud and Data Centre Solutions is a leading provider of cloud and data centre solutions, serving customers in over 100 countries. Our team is passionate about delivering innovative solutions that meet the evolving needs of our customers.Job Title: Service Desk EngineerWe are seeking a highly...
-
IT Service Desk Engineer
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...
-
Service Desk Engineer
3 weeks ago
Singapore MyCareersFuture Full timeRoles & Responsibilities Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and...
-
Service Desk Support Specialist
2 weeks ago
Singapore ITCONNECTUS PTE. LTD. Full timeService Desk EngineerAbout the RoleWe are seeking a highly skilled Service Desk Engineer to join our team at ITCONNECTUS PTE. LTD. As a Service Desk Engineer, you will be the first point of contact for customers seeking technical assistance over the phone or email.Key ResponsibilitiesPerform remote troubleshooting through diagnostic techniques and pertinent...
-
IT Service Desk Engineer
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeJob SummaryWe are seeking a skilled IT Service Desk Engineer to join our team at ITCAN PTE. LIMITED. As a key member of our IT department, you will be responsible for providing technical support to our customers via phone and email.Key Responsibilities:Provide first call resolution (FCR) technical support via phone and email, ensuring timely responses to...
-
Service Desk Lead
3 days ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeService Desk Lead Job DescriptionJob Summary:We are seeking a highly skilled Service Desk Lead to join our team at GOLDTECH RESOURCES PTE LTD. As a Service Desk Lead, you will be responsible for leading our service desk team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead the service desk team and ensure that...
-
Service Desk Lead
2 weeks ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeRoles & ResponsibilitiesCombines the know-how of tech support with problem solving and customer service. You will also work with back-office teams to handle escalations. You should be customer-focused, prioritizing customer satisfaction. Vigilantly monitor and ensure adherence to KPIs and SLAs for the Global Service Desk, maintaining operational excellence...
-
IT Service Desk Engineer
1 week ago
Singapore ITCAN PTE. LIMITED Full timeJob SummaryWe are seeking a skilled IT Service Desk Engineer to provide technical support to our customers. The successful candidate will be responsible for resolving technical issues via phone and email, performing first-level troubleshooting, and escalating incidents to higher-level resolver groups as needed.The ideal candidate will have excellent...
service desk engineer
4 months ago
SECTION A: POSITION SUMMARY
-Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.
SECTION B: KEY RESPONSIBILITIES AND RESULTS
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
7.Ensure Email Backlogs are cleared before the following day start of business.
Tell employers what skills you haveTroubleshooting
Microsoft Office
Technical Assistance
Hardware
Ticketing
Active Directory
Windows 7
Information Technology
Service Level
Service Desk
Networking
Windows
Mobile Devices
Team Lead
ITIL
Linux
Able To Work Independently
Incident Management
Technical Support
